Sent a B&O music center by Interparcel. Used enormous amounts of Bubblewrap and cardboard but the perspex lid had been smashed as if dropped from two to three feet on to its edge. When you read the fine print Interparcel want photos of the packaging so take photos as you pack it and keep them until the goods arrive safely, which I didn't. The recipient of your parcel will probably bin the packaging without photographing it, as mine did. Interparcel decided to trust me and refunded the cost of a new lid from eBay, but my professional position and role as past Treasurer and Secretary to a national charity helped. I wouldn't expect them to believe everyone.