I have been using Interparcel for years. My initial experiences were OK with a couple of hiccups and the customer service that I received when I had issues was hit and miss. Nowadays however, it is a different story. I think that I have had two missed collections in the past year and regardless of whether it was the fault of the courier or Interparcel emailing garnered me the appropriate response and the parcel was collected successfully the next working day. I have not tried to call Interparcel for years and don't know if they still have a premium rate number but if it can be done by email, that's fine with me. I know that there are plenty of parcel services out there but I will continue to use Interparcel as my first port of call, they're cheaper than the Royal Mail and regardless of the size, weight or content of my product, I always seem to manage to find a carrier at an affordable price.