Fulfilled my order and picked City Link. The driver left without taking my parcels because I hadn't brought them down from my second floor flat (but we're talking 5 big boxes). When I rang City Link I had to speak to someone who I could hardly understand. They were no use so I rang Interparcel, and a lovely lady (who was very easy to interpret as English was her native language) gave me all the help I needed and rebooked the pick-up for me with her sincerest apologies, unlike the City Link customer service who had no apologies whatsoever and said he couldn't help, couldn't contact the driver or the depot, whereas Interparcel could. Definitely choose Interparcel when ordering a courier, but choose UPS or someone other than City Link!