I have used Interparcel many times and have been an excellent courier service. I do have a few gripes and that is parcels have not been collected on day of arranged booking date or being delivered next day as paid for. The Customer Services are great and deal with things satisfactory and they manage to the problem out quickly My only suggestion is there should be a PROMISE. Currently if there is a failed collection or delivery, it just gets re-scheduled. This is not often acceptable, therefor a refund of 50% each & every failure should be credited to customer user accounts. Otherwise an excellent service and i will continue to use them.