Dealing with couriers is always going to be problematic, especially the cheaper options, but I've been using interparcel for a few years now so that in itself is telling. I actually choose them over booking direct with myhermes for instc=ance as it's an easier experience, and usually the same or even cheaper! I really appreciate the ability to telephone and speak to a real person with a problem, and the girls are always polite. 4 stars rather than 5 because often there is no follow up - I appreciate it can be time consuming, but if you are not able to email me and explain you've rebooked a missed collection then don't tell me you will.