I've been using Interparcel several years for virtually all deliveries, which are approaching the 800 mark. Those via the standard service have been excellent, not a single pronblem in 750+ deliveries. Only used TNT once for a 9.00 am and they delivered late, but we got a full refund. Yodel are simply appalling - avoid at all costs. 4 days to collect! Hermes are OK, slow but cheap. Neither yodel or hermes stick to collection dates and chances are they are responsible for most of the bad reviews on here. Only complaints are that they have no decent service to northern Scotland i.e.anything north of Edinburgh / Glasgow so I have to use a competitor company. NI is a bit expensive on standard, i.e ?2 more than a competitor for the identical UPS service. If you are running a business then make sure you have goods in transit insurance as the insurance cover from most courier firms excludes too many items. And pack things properly if you want them to arrive in pristine condition. They are going to get biffed about so lots of padding and a sturdy box, or better still use the manufacturers original packaging. Customer service are usually helpful and courteous, then it's how you approach people that determines their response. Haven't tried shouting at them yet but expect it wouldn't work so well. Five stars for the Standard service, get rid of Yodel and it would be 5 stars overall.