Please stay away from this company at all costs. I have been waiting 30 days for a document that I need to send to my state so I can drive again. I call customer service and you go to agents in a foreign country who have nothing but canned responses. I have spoken to them, and their answer is you will have the document in 24 to 48 hours. You wait two days, and nothing comes you call the next day they say the document takes 3 to 5 business days and they are working on it, and you are in the que, and they can only work in the order they come in on. If you are lucky and you get them to transfer, you to the USA to a specialist and those people say, “I have escalated this, and you will have the document within the next two hours” and noting ever comes. I have been doing this dance for weeks now and there seems to be no way I can get a one-page document that takes 2 minutes to manually fill out. I can’t drive or work until I get this document to my DMV. They basically just lie to you to get you off the phone. If you look at the feedback on “Glass Door” you will see that the employees themselves, say they just lie to customers to get them off the phone because they are so disorganized and they are paid incentives to have the shortest calls. Basically, have had the device on a car I can’t drive now for 45 days and counting waiting for a one-page document to mail to the DMV to get my limited drivers license and go back to work. This company is ruining lives and should be ashamed of themselves.