Intoxalock Reviews

Name: Intoxalock
Rating: 1.18

1.2 Rating 481 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

Questions

Metrics

1.2

Based on 481 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

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“They suck!!! You will get hit with charges if you dont monitor your account and their equipment will malfunction and you will be responsible for all fees even if you are not at fault”

Helpful Report

Posted 6 days ago

“This is the worst possible company. Device malfunctions constantly, kills your battery every other day, customer service is nonexistant, they lie to you about everything, stay FAR FAR AWAY from this company.”

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Posted 6 days ago

“They suck, added charges points customer service faulty equipment What a joke”

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Posted 1 week ago

“The device is horrible. They won’t tell you how the device works until it’s installed and I wasted almost $600 getting it installed and uninstalled because of it. You have breathe out for 2 beeps, breathe in for 2 beeps, then breathe out for however many beeps it feels like having. It’s extremely sensitive and will constantly tell you to blow harder if you make the faintest move (sometimes not even that). It will stop your car in mid-drive. Despite not signing a lease and only having the device for less than 24 hours, they refused to refund my start-up and a “closing fee” which sounds completely illegal. Do not go with this company. I switched to LifeSafer and it’s much easier AND cheaper.”

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Posted 2 weeks ago

“Worst company ever!! Had a battery issue and im being told since I didn't put it in vehicle maintenance mode there is nothing that can be done about the $75 lockout fee. I have had multiple issues with this company and am now having it removed and they are charging me $150 to remove. This is a higher fee then the install fee for the new device and the new company is going to charge less per month. Avoid intoxalock by all means terrible company!”

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Posted 4 weeks ago

“Told them I did not need their services, then they tried to convince me that I do and have been calling every day ever since.”

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Posted 4 weeks ago

“Worst company ever. Customer service is a joke. Refused multiple times to forward me to a supervisor. One person will tell me one thing, then when I call back, they tell me the exact opposite. I've had 7 different devices in my car within 6 months due to faulty tech. The company will NOT reimburse for all these installs. They even locked me out for 10 days saying that I did not drive the car for over a month. I drove EVERY day and cannot start the car without blowing into it. They have photos and the milage, but still say I didn't drive it. They then reported a violation to the state and now I'm pushed back 2 months, having to sign a whole new lease. I have filed formal complaints on Intoxalock with both the BBB and the State. Also reached out to a lawyer to begin a civil litigation against them”

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Posted 4 weeks ago

“Broke on the way home from the install!! Had trouble getting it to work at the install site.5 minutes driving home,asked for a random test? Pulled over,followed instructions,kept reading "Blow Harder"??? Had car towed home.Has not worked since Customer service is useless?? They tell me to get a note from doctor?? Worst kind of joke ever played on me!! Have to have it? But no one says it has to work???”

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Posted 1 month ago

“Wow. After months of getting unsolicited emails and phone calls, they finally figured out that they’re sending the wrong stuff to the wrong email address. I called this horrible company 15 TIMES in the last year to get this rectified and they just recently had me on hold for 18 minutes and then hung up on me. STAY FAR AWAY”

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Posted 1 month ago

“Absolutely horrible nothing but issues… Absolutely horrible nothing but issues from day one I have had this device in two different company trucks . Most recently brand new truck now key fab doesn’t work,power locks window radio and interior lights . Now they have suspended my license due to two lockouts ,from false readings ,pump failure,it got so bad for last two months it would take me five times of blowing to get it to take a reading multiple times failed start then 30 seconds later passed ,finally they had changed device and cord twice and still false readings. Now license is gone I have received removal documents from RMV and sent to them as directed and nothing after 3 different times on phone wasting hours and I couldn’t understand representative now I can’t even get the thing removed . It’s beyond me how this company is still in business absolutely ruined my life .”

Helpful Report

Posted 1 month ago

“The intoxalock device was instsiled wrong and seriously dammage my vehicle.They had poppers documenting and still refused to repair.It is impossible to get anyone on the phone.When you do they are in Pakistan of India and really do not care about resolve.Even after all the problem they have caused my the sold my personal information and now I get harassing sales calls all day.The worse copany I have ever done business with.They had no concern about anything...”

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Posted 1 month ago

“"This company is a complete rip-off. I'm supposed to pay about $59 every two weeks, but every other two weeks they come up with some bogus violation on the interlock device just to charge me more than double . It's a blatant cash grab. If you want to avoid getting scammed and overcharged for no reason, do yourself a favor and stay far away from these folks."”

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Posted 1 month ago

“Worst company ever, DO NOT USE THEM, I repeat DO NOT USE THEM, I turned the equipment in. I had the personal alcohol monitor to the service center. I got it I got it from and did all my calibrations. I’ve spoke to the service center. They sent it off and intoxicalock is trying to hit my card for almost $1500 over three weeks ago this equipment was returned, They are a mess of a company. do not use them.”

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Posted 1 month ago

“Their equipment is outdated and inferior to other companies' equipment. It cost me over $300 to have it removed and Lifesaver equipment installed. They are dishonest and will make false statements to have you extended upon review. AVOID INTOXALOCK LIKE A PLAGUE.”

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Posted 1 month ago

“This company is completely unprofessional. No one speaks English, they refuse to put a supervisor through to me. I called to schedule the device to me removed from our car, and the Indian woman tells me I have to pay $63 to close my account, AND pay the place $150 to remove the device!!! This is a complete scam. They never told us that; this company only cares about taking money from people. They don’t care about people’s safety. They’re just here to take money and rip people off! My DUI was 18 YEARS ago; they put in the wrong VIN number upon installing the device so they wasted 2 weeks of my time getting that corrected. This company is disgraceful and has no right being in control of people’s drivers licenses!!!”

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Posted 1 month ago

“Got 2 unwarranted violations within 3 days, 2 weeks from the end of my lease. I've sent 5 emails and they've all gone unanswered. Customer service via phone was dismissive and gave me incorrect information. Choose another company if you can.”

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Posted 1 month ago

“The app is garbage, customer service is outsourced and difficult to contact, they don't email back, and I've gotten 2 violations in 3 days for "unauthorized restart." Not once have I failed to provide a clean breath sample, and the service rep couldn't explain what the problem actually was. Money grabbing hacks.”

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Posted 1 month ago

“Their mobile app is a joke. Don't send a message through the app. No response. I was told 3-5 business days. Then why have it? The device is great! The CSR POLICIES ARE RIDICULOUS.”

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Posted 1 month ago

“They were kind and helpful to me! Very professional and compassionate. Highly recommend.”

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Posted 1 month ago

“They try to get money out of you constantly. My battery died in my car and I had to get a new one. They charged me an $80 lockout fee saying it’s my responsibility to have my car battery charged. Make sure you don’t need a new battery because you will get charged even after getting it recalibrated again before the timer runs out.”

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Posted 1 month ago

Intoxalock is rated 1.2 based on 481 reviews