Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 407 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, the device (intoxalock interlock) completely drained my battery. It was 200 and they are still charging me for it when the car is inoperable. Now, they are sending threatening texts about being non compliant because I missed calibration date due to my car not being able to get on the road from their device killing the battery non stop. I've spent hundreds of dollars on this including registration fees, tabs, and insurance. Is there any way you can point me in the right direction for this?”

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Posted 6 days ago

“I have been trying to get this removed can't find a shop and they won't help me”

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Posted 1 week ago

“Overcharging me again for a lockout bc I was working in a state they didn’t service. I also have to go to the dmv to fix a suspended license with a condition of reinstatement from them that they also want to charge me for.”

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Posted 2 weeks ago

“Scam they will give you false negatives to keep you on longer”

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Posted 3 weeks ago

“Simply horrible I repeat do not go with this company. Do not go with this company.”

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Posted 3 weeks ago

“Absolutely horrible if I could rate this company 0 stars I would. Impossible to get them on the phone you’re looking at an hour to two hour long hold times anytime you call. Got my “final calibration” done 9 days ago they told me it would take 2 business days to get my “certificate of completion” back it’s been 7 business days and I still have nothing from them. Scammers they make the process to get it removed take longer so they can drain you for money. Not to mention the fee we agreed on they’re charging $27 a month extra.”

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Posted 3 weeks ago

“Well I was unaware of all the hidden fees that come with this company but Isaias asked how he could help me and he did. Although I am stuck with them for a year it was nice to know someone staffed cared about my situation.”

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Posted 4 weeks ago

“Horrible company to deal with, all around. They will quote you one price, then charge hundreds of dollars over what they told you it would be. They bill you for charges that don't exist. I have checked with my local DMV, and the charges they list on my account, DO NOT EXIST. The device has caused serious mechanical problems with my vehicle. I have been inside a retail store shopping and came out to the parking lot, to my vehicle sitting there running, unlocked, just waiting for someone to steal it. They advised me that I might have to pay to get it fixed, but I won't know till I bring it back to the installer. I am sure they will say it's not the device's fault. DO NOT USE THIS COMPANY.”

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Posted 4 weeks ago

“Money Hungry and tons of hidden fees, As I type this I spent 2 hours on hold to get ahold of somebody for removal, They just confirmed I was okay to remove and now I am on hold again for god knows how long. Couldn't recommend any less than I do.”

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Posted 4 weeks ago

“Absolutely horrible experience. The dive drains your battery. Replaced my battery three times and my alternator. Car wouldn’t start more times than I can count. Car wouldn’t turn off. HORRIBLE CUSTOMER SERVICE. Takes hours to get someone on the phone. They dropped the call and didn’t even call back. Removal process is absolutely ridiculous l. Nobody gives you a straight answer. The service centers are clueless. Would not recommend!!!”

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Posted 1 month ago

“Horrible experience I need to get my device installed thru messed up on the paperwork and deleted me getting my license by a week”

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Posted 1 month ago

“I recently had an extremely frustrating experience with Intoxalock's customer service. Over the course of more than ten calls, I found myself repeatedly placed on lengthy holds, only to be connected with representatives who didn’t seem fully informed or confident in answering my questions. Their responses felt scripted, lacking genuine understanding or assistance. Hoping for a resolution, I escalated my case to a supervisor named Sara. Regrettably, this only exacerbated the situation. Sara consistently interrupted me, seemed disinterested in truly listening, and frequently contradicted her previous statements. Her demeanor was so unprofessional and combative that I was left in disbelief. This experience has severely undermined my trust in Intoxalock. I strongly advise others to consider alternative providers to avoid similar distressing encounters.”

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Posted 1 month ago

“HORRIBLE EXPERIENCE !!!!!! ITS LITERALLY A JOKE!!!”

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Posted 1 month ago

“I had a great experience with intoxalock. Staff was very helpful from getting it installed to getting it removed. Even had some issues with dmv. Intoxalock was there to help.”

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Posted 1 month ago

“I had a great experience with intoxalock. Staff was very helpful from getting it installed to getting it removed. Even had some issues with dmv. Intoxalock was there to help.”

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Posted 1 month ago

“Easy to use but having trouble getting approval to remove it”

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Posted 1 month ago

“It did the job but I would not recommend.. they need to really work on better communication and consistency with customer service. I was given different responses for the same question multiple times. I was also guaranteed 4 times by customer service that I would be reimbursed for a towing due to a device error that caused it to shut off. An error that was not my fault.. then was told the reason for my towing was not accepted for reimbursement. Still fighting this. Horrible customer service. Definitely would not recommend”

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Posted 1 month ago

“If I could give a 0 Stars I would! On hold for 1 1/2 hours to get help. It's all about the $$$. Horrible service !! I told them I'm on oxygen and have asthma. Of course they said no problem. Once installed I couldn't blow hard enough spent an hour trying and eventually said it will have to be removed. I never even left the parking lot and they charged me another $90 to take it out. $66.00 to end my plan. Ridiculous. Cried all the way home (60 miles round trip) & 7 hours wasted . Servicemen were very nice but Intolock Company is the worst. Stay far away. Don't say I didn't warn you.”

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Posted 1 month ago

“They suck and so does there equipment. Customer service next to none”

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Posted 1 month ago

“2025: Intoxalock does not disclose all the fees and there are many. I had to pay $250 for installation of unit at Car Toys and I was supposed to get a $100 rebate. Found out later, Intoxalock also had a charge of $132 for shipping the unit that was not disclosed to me. I was also told I would get my first 2-weeks free for lease. This was never granted to me. They are reviewing my phone call which occurred over 5 weeks ago. Run away from this company... Also, the unit drains your battery. Not good. It is also larger than the other devices on the market and white in color which is not very discrete.”

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Posted 1 month ago

Intoxalock is rated 1.2 based on 407 reviews