Intoxalock Reviews

Name: Intoxalock
Rating: 1.22

1.2 Rating 250 Reviews

6 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Intoxalock 1 star review on 4th December 2024

Anonymous // 01/01/2019

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“MISERABLE excuse for a company. I’ve had 4 batteries already all keep draining. My current is 1 week old today and is already dying. I called and they said they can’t do anything to help. After I’ve paid them how much money. Do not even consider using them. Horrible company.”

Helpful Report

Posted 3 hours ago

“The worst experience ever keep getting locked out they don’t give you answers on the issues I have to get an extra device for my battery dying I have to pay 75 fees plus the shop 25 dollars every time it goes on lock out and they say they will reimburse the money but still charge stay away from this company is a money trap and you’ll continue paying haven’t even blown a positive on this device yet In their eyes there is a violation for everything”

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Posted 6 hours ago

“Nothing more than a nightmare dealing with customer service. I'll take care of you-yea right. Spent 5-10 min's explaining your situation, than I am not the right person-please wait while I transfer you. Today I am on my 5th transfer within 35 min's. Yesterday 6 repersentives over 90 min's. 12/1/24 sign up for their IID. 12/4/24 dropped my car off at the shop @ 9am. p/u car @ 5pm. Shop was able to install the device but bc it was defective had to uninstall it. 12/11/24 I was ready to bring in my car to the shop but the 2nd IID was missing parts. 90 min's I spent on the phone yesterday. ALL B.S. Same run-around, I am getting today-waiting for the 6th person that I am transfer to same old BS- I am not the right person. Transfer me to the 7th person - please leave a voice message. Intoxalock is a TOXAHEADACHE. My lease started on the 12/6/24 and the IID isn't even installed yea, my bal is $113.53 ! The hidden fees' are crazy- my lease states $147.25 p/m when I was told $106.00 p/m. Intoxa-Headache could care less- They know that you need the IID unit to drive and you're already stress out with legal fees, Driving Driving School cost, Insurance DUI cost, etc..basically Intoxa H/A knows that you're stuck btw a rock & a hardplace and they take advantage of you.”

Helpful Report

Posted 8 hours ago

“Interlock customer beware. (This is not a review for the shop that placed the device, the shop and mechanics were very helpful and kind. This is an Intoxalock review.) I went with this company because my attorney had a coupon for them, and I thought they were less expensive. After this experience, my attorney is no longer recommending this company, and I deeply regret giving them my business. 1. The price they quote monthly is false. They charge bi-weekly, not twice a month, so this means extra payments. They also charge random fees for things that are not used. This makes them the most expensive company out of all of the options I had. 2. The hold time can easily be 30-40 minutes, and many times, they will hang up on you once they're finally on the line. It is very difficult to talk to a real person. I always had to pretend I had a lockout just to get someone on the phone. 3. Once they're on the phone, their Indian accent is so thick that they're almost impossible to understand. The company also said they do not have the ability to transfer calls and do not have supervisors. So, if you can't understand them, you have to start the process all over again. 4. The Intoxalock workers will lie to you. They will tell you they're waiving fees, but then they charge the fees anyways. They will tell you that they can troubleshoot from their department, but then they will tell you they don't have that capability. They will tell you they made notes to your account for the next person to be able to help more effectivity, but then the next person will say there are no notes. 5. The interlock device started to have problems and they refused to fix the device and instead charged multiple lockout fees. The device would stay active long after my car was off and then go off randomly and that would cause a lockout. The volume stopped working and the device had to be monitored by sight. 6. When it was time to remove the device, they stated it was 60 dollars plus the 200 to take it out. They then charged another 340 dollars for random fees. 7. Worst of all for me was that the Intoxalock workers seem to have no compassion or willingness to help when something did go wrong. They were rude and would not help when things went wrong. There is no one you can talk to if you have a problem. There is no recourse when something goes wrong. There isn't a person you can go and see. You are completely in their mercy, and that is not something this company has.”

Helpful Report

Posted 10 hours ago

“Gave me a false lockout called they were supposed to clear didn’t, got locked out and my car hasn’t been the same since. It’s in lockout mode whenever it feels like it and they will try and tell you it’s the car but nothing was wrong with my car until they put it in and customer service is the worse. This whole thing is a racket🤷🏿‍♂️”

Helpful Report

Posted 11 hours ago

“They are the worse ever! My husband had his interlock for the whole time he was required and they’re acting stupid saying DOL won’t accept the compliance certicate but DOL says they’re just giving us the run around, seriously DO NOT US THIS COMPANY, they suck 💯 and I’ve said it to them many times”

Helpful Report

Posted 3 days ago

“Keep charging me for a lock out 75$. Worse company to have interlock through”

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Posted 3 days ago

“Customer service is lousy. Called for a switch got authorization service center got work order, I received work order via email in vehicle and all set. Trying to register the review keeps saying they haven’t received info from intoxalock. Call intoxalock to see what the problem is and they say never got approval. HOW DID REPAIR SHOP ABLE TO INSTALL???!!! THEY CERTAINLY CHARGED AND OVER CHARGED. AND KEEP CHARGING NOW CALIBRATION IS DUE”

Helpful Report

Posted 3 days ago

“This company lies. They tell you one thing on the phone and report something different to the state so that the state makes you keep it in longer. They just want to hold you hostage and steal your money. Do not use this company. There are other options!!”

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Posted 5 days ago

“Car brooke down, need to get serviced, Intoxalock dealer said could not unhook without po from them. Could not get a live person on the phone for days. My car is tied up. Going to cancel their service.”

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Posted 5 days ago

“This machine messed up my alternator”

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Posted 6 days ago

“Horrible customer service, the device is huge and archaic. I feel incredibly unsafe every time I have to drive my car with this device in. It has almost caused so many accidents bc of how difficult it is to use and accept your sample. DO NOT USE THIS COMPANY!!!!!!!!! And you will be on hold for over an hour every time you have to call in for help with anything. Worst company ever.”

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Posted 6 days ago

“Nobody cares. Tech support hung up on the service. Customer service hung up on me. Horrible. Do not get intoxalock”

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Posted 1 week ago

“HORRIBLE HORRIBLE HORRIBLE!!!! They lie and charge you extra and then hang up when you ask them to explain the extra charges … However, if you love sitting on hold for an hour before connecting to a customer service agent in India only to get the run around and never be helped…. This is definitely the company to go with!!!”

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Posted 1 week ago

“Hands down the worse device and company u can have. They never answer the phone, sat on hold for 40 min before just hanging up.been charged over 500 in 3 weeks about. The device is always acting up and got stuck with a restart fee for sum that had nothing to do with me. Go to a different place. Heard lifesaver was a great place to work with.”

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Posted 1 week ago

“I do not recommend this company, I was eligible to get the device remove in September, had no violations up to this point, after asking for 180 day compliance letter, I was magically violated for a missed retest. This morning after asking for a compliance letter a week ago, I was violated again for temperature variation. These people are a money grab. If the equipment they install can't handle weather changes they shouldn't be marketing it. Looking for other people who have similar, probable disputes at this time for a class action lawsuit.”

Helpful Report

Posted 1 week ago

“Please DO NOT choose this company. I’ve replaced 4 batteries already. They’ve said it’s whoever installed it did it wrong but I’ve had it gone over by someone very trusted. You will get no help from them in any form. Terrible company.”

Helpful Report

Posted 1 week ago

“I recently wrote a review regarding the difficulties I experienced in removing my device. I have had prior difficulties contacting Intoxalock via phone which resulted in my removing the device without a work order. Long story short, I looked over the breakdown of what I owed after I had become a bit upset talking with the lady in Customer Service and realized I was wrong. I assumed she claimed that I owed for the last two weeks when I had the device removed, but that was not the case. Despite the inconveniences, the expense, and the control this device had in my life for the last three years, I am grateful that I had to have it installed. Seriously. I was a smoker for over 35 years and was able to quit almost three years ago because of this device. I also was able to learn how to "accept the things I cannot change" and rather than getting mad everytime I got in my car, I was able to be at peace and utilize that in other areas of my life. So, even though I didn't see three years ago how this could have been changed into a positive experience, it was and I am grateful.”

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Posted 1 week ago

“This is by far the rudest company I have ever had to deal with. This company is completely corrupt and couldn’t even name a moral let alone have one. This company takes zero accountability. im not sure how they are legally still up and running but it’s probably because they are a bunch of liars and evil, condescending individual. I can tell why you would need people overseas to handle your customer service because I don’t see how you believe this is how people should be treated. money hungry company and I know karma will find you but I will do my best to let everyone know about yall in the meantime. There are several other options, take any of them and I can bet you’ll have a better experience. Do not call them, do not waste you time or money on them.”

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Posted 1 week ago

“It has been a bad experience from the start. My dui is drug related I DO NOT EVEN FUCKIN DRINK. Yet I blew a .050 and now I have to pay extra money for some scam this is bs”

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Posted 1 week ago

Intoxalock is rated 1.2 based on 250 reviews