Intoxalock Reviews

Name: Intoxalock
Rating: 1.19

1.2 Rating 497 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 497 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

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“Customer service is bad . It's hard to find a place that services the device and does automotive repair . I used to know if a few places but they stopped dealing with Intoxalock . I am about to loose my license because the mechanic who worked on my vehicle let my battery die”

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Posted 10 hours ago

“This is the worst company I've ever dealt with. The equipment is garbage and you can't understand anything the customer service people say. Don't waste your time or money”

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Posted 19 hours ago

“I have had my driving privileges back all but of 5 months and I have been broke down three times because of the interlock device itself. This last time being the longest of the three I have had great difficulty living my life without the help of delivery people and telehealth. I am a single disabled mom. I could not get my child to school nor get myself to an appointment. Intoxalock offered no solution other than to pay for supposedly four whole payments which is $66 a piece. That is not what was on my account. No I would not recommend them to my friends family business associate or worst enemy. I don't feel like the business itself has enough since to ship their parts on time but that does not matter when they're shipping faulty equipment.”

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Posted 2 days ago

“Great customer service. Once you get to understand the device it works.”

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Posted 3 days ago

“I wonder if you have been sued for the use of this instrument? I'm a passenger of someone who uses this. The mouthpiece falls off nearly every time, Driving in heavy traffic at 50 and this is an accident waiting to happen. Disgusting.”

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Posted 1 week ago

“Way to expensive. Everything you could possibly need they charge way to much for it. No wiggle room. 25 for each month of data is insane. They wont work with you and they make everything harder than it needs to be. Would NEVER recommend. Having this happen was awful and this company takes advantage or you when your already in a tight spot.”

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Posted 1 week ago

“I'd give them "0" stars if I could. They're horrible. You can never talk to anybody unless it's about paying a bill otherwise everything is automated. after you sign up They're much more expensive than Smart start and some of the others. Calibration is $40 every 2 months You pay for the unit you pay for installation You have to pay to have it taken out and you got to pay every 2 weeks for the unit itself just to have The stupid thing. I was locked out because they said I disconnected my unit before the car was turned off and that's not true. The car was off. The cold months of Minnesota we are allowed to disconnect the unit and bring it in the house, But the car has to be turned off. It was, and I still got locked out. So you have to bring it to the shop, They have to calibrate it again which is another $40 and unlock it which is $84 with tax. I tried to explain to them what had happened and I wanted to dispute it and they said, No, there's nothing to dispute. This was supposed to be a manager. He was an asshole! And I waited for 45 minutes just to be able to talk to him. He was a real jerk! Do not go with intoxalock You can do better with other companies. And like I said once you're signed up, that's the last time you'll talk to a human. I had to use a different phone number and act like I was looking for service. That's the only wray I could get through. They Suck!”

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Posted 1 week ago

“I've had the device since October of last year I have broke down three times and then left sitting with no vehicle. I am a disabled woman who depends on the vehicle to take the child back and forth to school get to my doctor's appointments and anything else that I need for my home. Did I tell you this is the third time it's broke down and they have left me sitting”

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Posted 1 week ago

“The Interlock Company has a class action suit for $2 milliion dollars. They are a horrible Company that only cares about the install, monthly payment, and uninstall. Worst Company Ever!!!! Only in it for the $$$$$ and don't provide education per each state requirements. Read my attachment. They don't care!”

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Posted 1 week ago

“I wouldn’t recommend intoxalock to my worst enemy. Their customer service is horrible and extremely rude, the device will kill your cars battery requiring you to purchase a new one, also the device will malfunction for no reason leaving you stranded. Save the headache and pay the extra money to go with a different provider.”

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Posted 1 week ago

“absolutely worst customer service. pushy sales people. system is a battery killer. not to mention I don't even get to the end of my street and this system is asking for a retest.”

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Posted 1 week ago

“Absolutely the worst!! Anyone want to buy their equipment? I have it from mechanic lean, they will not pay removal cost, never rent for towing, equipment failure rate is ridiculous!!”

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Posted 2 weeks ago

“I have had Intoxalock for 2.5 years and I would not recommend this company to anyone. The court gives you a few options and you should avoid this particular company. I just found out that they have been: 1) Charging me monthly for a Roadside Assistance Program that I never signed up for (I'm sure they will pull it up somewhere that I signed up but I have this with my dealership so why would I be DOUBLE PAYING FOR ALMOST 3 YEARS!?) 2) Their monthly fees are not consistent, sometimes they are more and their reasoning is not logical. 3) I have been trying to get my court removal documents processed and was promised a 1-2 day turnaround by THREE representatives, then I was charged ANOTHER monthly fee in the meantime and then they finally processed my removal. Interesting that they waited until my monthly fee was processed to send my approval letter... scam much? 4) You also have to pay an ADDITIONAL $67 dollars close out admission. Like what? I requested that they apply my monthly fee to this and have not had a response yet. I believe Intoxalock owes me some money at this time based on these items, but they will always find a reason to keep your money. Use an alternative provider so you never have to personally deal with this! I am a real member and my member ID is 1685162”

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Posted 1 month ago

“I have had this in my vehicle for a long time now and dealt with intoxalock for years . This company is horrible to deal with the customer service people have no idea what they are doing . If there is an issue you have to call multiple times and talk to many different people . I was calling everyday for over a month to simply get paperwork that proves the thing was in my car they kept sending me the wrong paperwork and each one telling me that it was the right paperwork .Now I am dealing with my truck at a mechanic and you have to call to get the work authorized . I called and told them the service center I was taking it to and waited in the phone on hold for an hour . 2 days later I get a call from the mechanic saying they need a work order sent to them . The device kills your battery I have been through about 6 in the past 5 years . This company makes you feel stuck you call them multiple times and they don't properly handle the situation so you have to spend hours upon hours on the phone having to figure it out for yourself”

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Posted 1 month ago

“I would give them a zero if I could. Read the other responses and you will find a litany of reasons why. Faulty installation, my problem to solve. Faulty equipment, my problem to solve. This company needs an overhaul and don’t expect any customer service representative to help you. Pathetic that they take advantage of their customers and don’t get me started on their installation practices. You would think that there would be a vetting process with a certification program to train on installation practices. Simple but nonexistent. Plan on taking days off work just to sit on hold if you sign up with them and again to solve their equipment issues with NO compensation for your time.”

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Posted 1 month ago

“Absolutely horrible! The devices are complete garbage and malfunction constantly, I’ve had to replace the device 3 times so far and customer service is the worst! You can barely understand them and not a single one of them know how to do anything and just tell you to try the same things over and over again even though it doesn’t work! I have to miss work every time this happens and it’s costing me time and money to get it fixed and with zero compensation for their faulty equipment, it’s my problem not theirs”

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Posted 1 month ago

“They suck!!! You will get hit with charges if you dont monitor your account and their equipment will malfunction and you will be responsible for all fees even if you are not at fault”

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Posted 2 months ago

“This is the worst possible company. Device malfunctions constantly, kills your battery every other day, customer service is nonexistant, they lie to you about everything, stay FAR FAR AWAY from this company.”

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Posted 2 months ago

“They suck, added charges points customer service faulty equipment What a joke”

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Posted 2 months ago

“The device is horrible. They won’t tell you how the device works until it’s installed and I wasted almost $600 getting it installed and uninstalled because of it. You have breathe out for 2 beeps, breathe in for 2 beeps, then breathe out for however many beeps it feels like having. It’s extremely sensitive and will constantly tell you to blow harder if you make the faintest move (sometimes not even that). It will stop your car in mid-drive. Despite not signing a lease and only having the device for less than 24 hours, they refused to refund my start-up and a “closing fee” which sounds completely illegal. Do not go with this company. I switched to LifeSafer and it’s much easier AND cheaper.”

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Posted 2 months ago

Intoxalock is rated 1.2 based on 497 reviews