Intoxalock Reviews

Name: Intoxalock
Rating: 1.19

1.2 Rating 447 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever-before customer treated great-after you become a customer they won’t answer emails or calls-TERRIBLE-TERRIBLE-TERRIBLE!”

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Posted 2 days ago

“I took my BMW to have an interlock installed in july. they have over charged me 3 times, locked me out after reporting battery was changed and now my car has an electrical issue and will not run! this company is crooked and customer support is a joke Hourlong wait times on the phone. do not use this company”

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Posted 4 days ago

“Worst establishment and customer service”

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Posted 5 days ago

“This is the worst company to deal with all they want is your money. Once the device was installed, they failed to report to the correct state and we have to do all the runaround to try and see if we can get it figured out for the company. This is ridiculous. An attorney might be your best way to get things done with this company.”

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Posted 1 week ago

“I’ve never been so disappointed about a business. Always something to extra to be charged. Terrible customer service. I press one for English, and then get someone I can’t even understand.”

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Posted 1 week ago

“3 days in a row I’ve waited over hours on hold and still haven’t talked to anyone about a bill that’s twice the normal price. I highly recommend you avoid this company!”

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Posted 1 week ago

“Worst device in market you will find one way or the other they will find reason every mnth to charge extra and they will also make you pay for the calibration which they said will be free initially so think twice and wise before going with these guys”

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Posted 1 week ago

“Mikey from Massachusetts was efficient and understanding of my situation. He saved me money by finding the lowest cost to installing and felt at ease with the process. Easy to talk with”

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Posted 2 weeks ago

“I got this device put in and immediately had a sales rep answer. One day after the device was installed I was told to call the customer service line for support. I've called multiple different times and have been on hold for 2 hours waiting on a customer service. Don't fall for the trap of the initial quick pick up and friendliness of the rep, worst support line ever.”

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Posted 3 weeks ago

“I co-owned a vehicle that had this intoxalock installed. It's an act of Congress to have this removed! Person is incarcerated, obviously I'm not and still can't get it removed even after emails sending them the title, phone calls, and two weeks of back and forth!! First customer service agent gave me the wrong email to send the title to, imagine that! I wanted 3 days, called back for more runaround and the CORRECT EMAIL! Won't transfer me to a supervisor or manager either, continue to tell me to call back. At this point, I can't even drive the damn car! I'm getting a lawyer! Maybe if I sue this company will get it then!!”

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Posted 3 weeks ago

“Use another company because the customer service is terrible the sales representatives lie to you just to obtain your business. The installation process is a ripoff so please don’t use Intoxalock you will regret it. 0 out of 5 stars DONT DO IT!!!!”

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Posted 1 month ago

“Worst company that I’ve ever worked with. Their employees are from outside of the US and many I’ve dealt with can’t speak English that well. My machine has given the shop where I get it calibrated error messages and the employees can’t even resolve the issue. They originally said they would refund me the installation fee, but never did! They lie, just to get you off the phone and leave me waiting at the service station for hours! I wish I would have read reviews prior to getting an Intoxalock, because I would have chosen a different company. It’s ridiculous how much time I’ve wasted due to their incompetences! I would NEVER recommend them to another person! Stay away!”

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Posted 1 month ago

“I just watched a video and listened to the audible retest alert. My handheld is not near loud enough. I am 67 years old and working in an extremely loud environment. I do fine at night due to the screen illumination. I will hang my handheld device in the windshield in the future to hopefully see it illuminate. I am almost sure they will recommend i have an extension of my time period due to their faulty equipment.”

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Posted 1 month ago

“This company not deserve even 1 star. So bad and rude customer service, doesn't speak proper English! Device terrible, you need to have strong lungs,it's even dangerous to use on the road! Stay far,far,far away please people from this company 🙏”

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Posted 1 month ago

“Intoxalock is nothing but a scam. This company filters dollars out of you with their horrible “certified technicians” and terrible devices. I was ordered to have one in my vehicle for one year. I installed it on a Subaru Forrester and within three months the whole vehicle blew up. Electrical, battery, starter and running issues. I had to buy a different car. The vehicle I bought was used, but it passed two different mechanics inspections PLUS the dealership inspection. Within two days of having intoxalock installed my engine light came on. My vehicle was driven, started, etc completely fine for two weeks prior to having this installed. During the rest of my year, my vehicle constantly died, is having trouble turning over, and now I’m having major issues just getting it started. This vehicle was 100.% maintained prior to me purchasing it. It has had every tube up, battery change, oil change and I have all the record for it. Intoxalock has ruined my vehicle. At this point after having it removed off my car for 9 plus months, I can only hope I can find a mechanic to work on all the issues it has caused.”

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Posted 1 month ago

“I concur with all the negative ratings provided by previous customers. Since July 11th, 2025, we have been experiencing persistent issues with the faulty device in our vehicle. The machine and the app have consistently malfunctioned, resulting in numerous problems. The customer service department has been consistently inadequate. The paperwork (app) indicates that a calibration is due, while the machine suggests a different date. Consequently, we have incurred additional financial losses due to the vehicle’s inability to start. When we attempted to contact customer service to resolve this matter, we were met with rudeness and overtalking. They failed to actively listen to our concerns. We were compelled to have the calibration performed twice within a two-week period, which was entirely beyond our control. Furthermore, we were forced to have our truck towed twice, which is inconceivable given that we were adhering to all applicable regulations.”

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Posted 1 month ago

“The two times I have tried calling them for some help, the first time I was on hold for over an hour and yesterday when I called them I was on hold for over two hours. When this woman finally answered, she was so rude to me and talked to me like I was stupid to her. Customer service sucks! It's infuriating to hold for such long periods of time! We have lives and shouldn't have to wait two hours for someone to answer just to be shut down!”

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Posted 1 month ago

“Not happy with the device or the service. I was never made aware you had to blow again before turning off ignition and exiting the vehicle. I was also never told I had to start car every day to keep it from draining vehicles battery causing a lock out that requires a tow to the service center. I was not even able to drive the vehicle until 11 days after installing the device. How can I be locked out when I did not use the device or vehicle since the day of installation 11 days ago.”

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Posted 1 month ago

“I have been following all the rules since day one of me getting this IID machine installed into my truck. Two weeks ago I have been getting over charged which is double payments. And it's taking another double payments out of my account. Two weeks ago the IID machine started giving me false alarm of Lock out which was not my fault at all. My name is Paul Robinson and I request for a full complete investigation prior to this matter because this is wrong and I need my money back and I need to have this device removed from my truck right now because my time is done literally on 07/21/2025 . I need a lawyer ASAP I am still waiting on my refund of $114.89 and $63.00 right now as we speak. And today was the deadline to have the IID machine removed but it wasn't removed yet”

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Posted 1 month ago

“I have had nothing but issues with the Intoxalock device and have had to have my car towed to the service center multiple times. The company uses refurbished device that are faulty. Costumer service is difficult to communicate with due to a language barrier and they don't have many answers. I would recommend using a different company.”

Intoxalock 1 star review on 17th July 2025

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Posted 1 month ago

Intoxalock is rated 1.2 based on 447 reviews