Intoxalock Reviews

Name: Intoxalock
Rating: 1.19

1.2 Rating 422 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

Questions

Metrics

1.2

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 9th June 2025

Anonymous // 01/01/2019

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“This device gives false positives that cost $80 and notifications to the state. It is so far from perfect and the program, state and company get so much money in fees. The closer you are to finishing the program, the more errors and false positives you'll get.”

Helpful Report

Posted 2 days ago

“Waited 40+ mins only to have the guy send the wrong information on the work order now here I am past 2 hours still on hold. No way to get in touch with them online. Even though there app has pictures with a chat option it’s not on there.”

Helpful Report

Posted 5 days ago

“If I could give a negative number, I would. I was dealing with a lady named Sabia, and she was insulting and disrespectful. I was told by my supervising officer that I would not have to get the car calibrated because my case was discharged by the judge prior to the need for calibration. I called to schedule the removal of the device, only to be told the car would be locked until I could get it calibrated. I tried to explain that I had to go to work and asked that they not lock the car, but that wasn't her problem. She proceeded to laugh at me. This lady needs to be FIRED! After dealing with her for ten minutes, she hung up.”

Helpful Report

Posted 1 week ago

“Don’t ever do business with intoxalock!”

Helpful Report

Posted 1 week ago

“Terrible company with terrible customer service”

Helpful Report

Posted 1 week ago

“Horrible service, my husband still dealing on getting paperwork. He had call more than 10 times and still not able to get the paperwork”

Helpful Report

Posted 1 week ago

“I was promised they would report to az where I got my dui for the past two months they still haven't. They reported to my home state just fine but now because of not reporting installation to az my licenses is suspended and I can't get a restricted license in my home state until they report installation in az to lift the suspension. Is it really that difficult to just do the job you promised to do.”

Helpful Report

Posted 2 weeks ago

“I wish I could leave zero stars. This company miss leads you in costs and promises and discounts. The device consistently malfunctions costing me hundreds of dollars. Talking to customer service which is a call center in India accomplishes absolutely nothing. This is a predatory blood sucking company that takes advantage of people who have to have this device in their car. When I asked them to investigate the promises the sales person had told me when I contracted with this company, they asked me to call them back in 30 days. After 30 days, they knew nothing.”

Helpful Report

Posted 2 weeks ago

“Had to get a new car because it was blowing out my electrical system, after I put in a new alternator & battery. Don't worry, it's causing problems w this one too, blowing modules & just losing the electrical system while driving”

Helpful Report

Posted 3 weeks ago

“The worst experience ever”

Helpful Report

Posted 4 weeks ago

“An Intoxalock representative stated to my Probation Officer today, 05/12/25, that the "customer" tampered with the camera device in my vehicle. THAT IS ABSOLUTELY FALSE! I have documentation to show that there was a work order in place a month ago and the camera began to fail that same day. I would not recommend this company.”

Helpful Report

Posted 1 month ago

“Absolutely horrible. Vivian Franco was " concerned about helping me and helpful only until she got me to leave a good review and then completely disappeared. It took WEEKS to get them to do something simple I had been calling about multiple times a week speaking to multiple people who essentially lied to me. They are just horrible I truly do not recommend intoxalock to anyone! Please go elsewhere”

Helpful Report

Posted 1 month ago

“Horrible company. Sales will tell you incorrect information. They will tell you that you can use this is you have COPD which is NOT true. I am not even on oxygen and it did not work. They charged me over $250 and would not refund any money.”

Helpful Report

Posted 1 month ago

“Absolutely terrible customer service. When you initially call, you'll get the kindest people you've ever spoken to. In the 6 months I've been using it, I've never once been able to get through to a real person on the phone ever again. It's time for me to get it removed. I received an email from them saying to call a customer service number. So I've been on hold for an hour at 8:30am and am typing this out. I doubt I'll ever get through to someone. They also hit me with a violation for "trying to hide my identity" during a blow so I had to keep it in over a month longer. I've done the math and have probably blown in this thing over 1k times. I drive a lot for work. I guess once I dropped my phone or something? It's just a grift. And they don't have the decency to talk to a live person ever again after getting you in their system. It's pathetic”

Helpful Report

Posted 1 month ago

“They claim 24/7 customer service but you have to reach them during business hours”

Helpful Report

Posted 1 month ago

“worst company ever made”

Helpful Report

Posted 1 month ago

“Hello, the device (intoxalock interlock) completely drained my battery. It was 200 and they are still charging me for it when the car is inoperable. Now, they are sending threatening texts about being non compliant because I missed calibration date due to my car not being able to get on the road from their device killing the battery non stop. I've spent hundreds of dollars on this including registration fees, tabs, and insurance. Is there any way you can point me in the right direction for this?”

Helpful Report

Posted 1 month ago

“I have been trying to get this removed can't find a shop and they won't help me”

Helpful Report

Posted 1 month ago

“Overcharging me again for a lockout bc I was working in a state they didn’t service. I also have to go to the dmv to fix a suspended license with a condition of reinstatement from them that they also want to charge me for.”

Helpful Report

Posted 2 months ago

“Scam they will give you false negatives to keep you on longer”

Helpful Report

Posted 2 months ago

Intoxalock is rated 1.2 based on 422 reviews