Intoxalock Reviews

Name: Intoxalock
Rating: 1.19

1.2 Rating 454 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

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“I used Intoxalock about 2 years ago. This was one of the worst experiences in my life. I got charged more than what I was quoted each month. I got locked out several times for stupid things. Like it getting to hot. Then every time I would have to go have it calibrated which cost even more money. The last time I got locked out I had someone come and remove it from my car because I was tired of constantly paying for it in one form or another.”

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Posted 1 week ago

“Worst customer service. All they care about is getting paid and charging fees. They dont care about the customer and helping them. Lockout fee even when its not my fault.”

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Posted 2 weeks ago

“My vehicle has been disable for 2 days bc of their faulty device. When I called in, they informed me I had to actually be in the vehicle to get assistance. I left work early, went to the vehicle and called them back. I HELD FOR OVER 3 HOURS WAITING FOR SOMEONE TO PICK UP THE 24/7 CUSTOMER SERVICE LINE. By that time, after sitting in the vehicle for 2 hours in 100 degree weather, I had gone home - leaving the vehicle sitting where it had been disabled. I was then informed they could not help me bc once again I was not with my vehicle. The girl that answered the phone this time stayed on the line with me while I drove back to my vehicle so we could trouble shoot the problem with the device. The first thing she told me to do was submit a sample which I could not do bc the device was not working. She said you are going to need a new device. Ya think?? She put me on hold while she looked in a 50 mile radius to see if she could find someone to come to me to replace it. By this time it is 8:15pm and everyone is closed. She proceeds to tell me that now I have to call back the next morning to arrange for a tow and to set up an appt somewhere to have the device replaced. Needless to say, I was less than happy that I may have to hold another 3 hours in the morning. So, I call at 8:15am the next morning. Lo and behold the phone is answered quickly this time. She pulls my account up and I explain what happened. She tells me that the girl I spoke to last night did not enter notes in their computer to reflect everything that happened. All she entered into the system was that I called in and would need to return to me vehicle for troubleshooting. She left out the part that she held the line while I drove back to me vehicle and that we already did this. The lady this morning put me on hold while she supposedly spoke to management about this. Mgmt advised that I need to start over and go thru the troubleshooting again. I asked to speak to mgmt. The girl transferred me and the message said that the office was not open yet, so I had to leave a message, which I did 4 hours ago and have not heard from anyone yet. I have also sent numerous emails over the last 2 months via the Intoxalock app regarding not only this issue but a few other things that needed addressed. I have never gotten a reply. Also my payment has gone from $48 every 2 weeks to $65 every 2 weeks. This is totally unacceptable customer service! But the sad truth is, I am at their mercy unless I want to change providers. Im not sure if other companies are any better or worse. It gripes my behind that I have a vehicle that is not drivable bc of their faulty equipment and I cant get a return call, return email or a new device without jumping through hoops. The young lady that did not document their system properly should be reprimanded at least and fired if this is not her first offense. This has caused so much stress and I had to leave work early yesterday and will need to leave early today as well. This is the worst customer service I think I have ever experienced. Go somewhere else if you have to have an interlock device!!!! I dont know if another company will be any better or not, but they cant be any worse!!”

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Posted 2 weeks ago

“Not only expensive but they're not even transparent about their fees, makes sense that that's the only way they can get you to sign up. Unsettling interlock system including a GPS, camera, and excessive beeping. Makes you feel like a loser, but they're the losers not you. Don't get a DUI. Not because it's dangerous, but because you will have to purchase equipment from this horrible company.”

Helpful Report

Posted 3 weeks ago

“Horrific company. Fraud, Deception with Incompetent customer representatives. I was approved for the indigency program in Tennessee. By court order I was to pay $30 per month. I submitted all paperwork as requested and Intoxalock scheduled the install. I paid my $30 monthly but the balance due showed much more. I called several times asking about the balance and the indigency program. I was told it was being processed. Then Intoxalock without my permission took $301.00 from my account. I disputed the charges. Then I got a lock out on my device which cannot be reset until the balance is paid. I contacted Intoxalock and keep getting the run around. They've hijacked my vehicle. I'm elderly, disabled and live in a rural area without mass transportation. I need my medicine and need to see my doctor.”

Helpful Report

Posted 3 weeks ago

“I had informed them about my crash how my car wasn’t drivable . And they wanted me to get my car towed while it was on a lockout , I told them that’s a little to much money to be paying they didn’t care now I told them about getting today my Intoxalock removed but they just want to be charging”

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Posted 4 weeks ago

“Absolutely a scam! Go elsewhere!!!!!”

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Posted 1 month ago

“Worst company ever-before customer treated great-after you become a customer they won’t answer emails or calls-TERRIBLE-TERRIBLE-TERRIBLE!”

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Posted 1 month ago

“I took my BMW to have an interlock installed in july. they have over charged me 3 times, locked me out after reporting battery was changed and now my car has an electrical issue and will not run! this company is crooked and customer support is a joke Hourlong wait times on the phone. do not use this company”

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Posted 1 month ago

“Worst establishment and customer service”

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Posted 1 month ago

“This is the worst company to deal with all they want is your money. Once the device was installed, they failed to report to the correct state and we have to do all the runaround to try and see if we can get it figured out for the company. This is ridiculous. An attorney might be your best way to get things done with this company.”

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Posted 1 month ago

“I’ve never been so disappointed about a business. Always something to extra to be charged. Terrible customer service. I press one for English, and then get someone I can’t even understand.”

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Posted 1 month ago

“3 days in a row I’ve waited over hours on hold and still haven’t talked to anyone about a bill that’s twice the normal price. I highly recommend you avoid this company!”

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Posted 1 month ago

“Worst device in market you will find one way or the other they will find reason every mnth to charge extra and they will also make you pay for the calibration which they said will be free initially so think twice and wise before going with these guys”

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Posted 1 month ago

“Mikey from Massachusetts was efficient and understanding of my situation. He saved me money by finding the lowest cost to installing and felt at ease with the process. Easy to talk with”

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Posted 1 month ago

“I got this device put in and immediately had a sales rep answer. One day after the device was installed I was told to call the customer service line for support. I've called multiple different times and have been on hold for 2 hours waiting on a customer service. Don't fall for the trap of the initial quick pick up and friendliness of the rep, worst support line ever.”

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Posted 1 month ago

“I co-owned a vehicle that had this intoxalock installed. It's an act of Congress to have this removed! Person is incarcerated, obviously I'm not and still can't get it removed even after emails sending them the title, phone calls, and two weeks of back and forth!! First customer service agent gave me the wrong email to send the title to, imagine that! I wanted 3 days, called back for more runaround and the CORRECT EMAIL! Won't transfer me to a supervisor or manager either, continue to tell me to call back. At this point, I can't even drive the damn car! I'm getting a lawyer! Maybe if I sue this company will get it then!!”

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Posted 1 month ago

“Use another company because the customer service is terrible the sales representatives lie to you just to obtain your business. The installation process is a ripoff so please don’t use Intoxalock you will regret it. 0 out of 5 stars DONT DO IT!!!!”

Helpful Report

Posted 2 months ago

“Worst company that I’ve ever worked with. Their employees are from outside of the US and many I’ve dealt with can’t speak English that well. My machine has given the shop where I get it calibrated error messages and the employees can’t even resolve the issue. They originally said they would refund me the installation fee, but never did! They lie, just to get you off the phone and leave me waiting at the service station for hours! I wish I would have read reviews prior to getting an Intoxalock, because I would have chosen a different company. It’s ridiculous how much time I’ve wasted due to their incompetences! I would NEVER recommend them to another person! Stay away!”

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Posted 2 months ago

“I just watched a video and listened to the audible retest alert. My handheld is not near loud enough. I am 67 years old and working in an extremely loud environment. I do fine at night due to the screen illumination. I will hang my handheld device in the windshield in the future to hopefully see it illuminate. I am almost sure they will recommend i have an extension of my time period due to their faulty equipment.”

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Posted 2 months ago

Intoxalock is rated 1.2 based on 454 reviews