“I also got a missed random blow violation. Been months ago and I keep it in my lap, w/radio super low. Paid 100.00 for that boo boo , never knowin how it happened
Couple weeks ago I killed my pu, got out for couple minutes then hear the three beeps
I caught that one and know how I got first now..it's bs
This last payment the took 53.00 off my card instead of 43.00
That's bs too
Told them when I started I had screwed up back for a rearended car wreck, not my fault, and said they would cut me some slack
They have max'd me out every way they could
Wish I would've just sat out 6 months of probation I had and walked
Do not recommend these people for nothin
I have plenty more gripes, but sick of texting”
“On February 20th I arrived at my house in my Tahoe that is equiped with an Intoxalock interlock device. I've had this equipment installed in my vehicle for 1 year and 3 months. I was only supposed to have it for 1 year but in August of 2023 I was called out of town on short notice only to arrive back into town on the last day left to have the device "calibrated". My service center closes at 5PM so I rushed there only to find that they had closed early. I arrived at 4:45PM. After a missed calibration you can't start so on the next day I loaded it onto a flatbed and had it towed to get calibrated. This earned me a 3 month extension. Ok, back to the 20th. Arrived at my house at 6:03PM and turned off the vehicle. I changed the wiper blades and went to hook up the trickle charger. I've never had battery problems before this device was installed but have had to replace 2 since then and now my current battery is on its last legs. I wanted to see if I could start the car after it had just been running so I engaged the handheld, blew zeros, and attempted to start. It clicked but failed to start. A couple more attempts were made with my jump pack but still wouln't start so I hooked up the charger and went inside my house for the evening. The next morning I went to start the car only to be greeted with a violation message. I thought this must be a mistake. I had just gotten it calibrated ($35) so I call intoxalock who informed me that their system had logged a misseed "rolling retest" or random retest. This is the test that occures after you start the vehicle and it randomly asks you for a sample to see if you are drinking while driving. According to their website (check their knowledge center) this is defined as: "A random (also known as random) retest requires drivers to provide breath samples while the vehicle is running. They’re required with all state-certified ignition interlock devices." I explained that there must have been some kind of mistake. I wouldn't miss a retest, I know exactly how this thing works and wouldn't risk missing one this close to my 180 compliance. They told me what time it happened. It was exactly when I was trying to jump the car. I explained the situation and that the car was never on. I'm not going to expect a random test if it's not even running unless I've just turned it off at the same time it asked for one. I have spoken to multiple reps pleading to have this violation removed as this is not something covered in their own handbook and website. They refuse to budge and tell me I must start my 6 months all over again. I've contacted the licensing department who tell me they only go by what the company tells them and intoxalock tells me only the licensing department can make that decision. I'm at a total loss. I do ok with my income but I can not imagine how most people could absorb this kind of finacial impact. 6 days left and they hit me with a violation that will cause me to have this in my vahicle for almost two years if nothing else goes wrong. I've contacted the state police to see if they are willing to help as they are the regulating authority. I have video (with sound) of the time I arrived home to the time I went inside my home that shows that I was unable to get my car to start back up once I arrived. I also took a video from inside the vehicle today which shows how the system will fail to acknowledge the vehicle being off with the keys out and still trigger a rolling retest. I will write a new review every day for each additional day I have this device installed. If you are reading this review and are finding yourself in a similar situation. I encourage you to write your own review here on Trustpilot to warn others about choosing Intoxalock. You do have a choice. Anyway, I have a date with small claims court. Watch your backs and your wallet. Do not choose Intoxalock. P.S. There is no way in hell they get 5 star reviews. I'd bet money that the Indian call center they use for their customer service is also paid to write those which goes against this websites terms of service.”
“It’s a pyramid scheme and it’s not about if you’re drinking and driving. It’s bad how you blowing machine over and over. The rules and regulations on the machine is absolutely crazy..”
“I would go with less than 1 star on this company. I completely agree with all the reviews below! I had this installed for less than a week before I removed and replaced with a different provider. Prior to installation, I was lied to over the phone about how the device works, the size of it & cost. This device is absolutely awful to use when driving & it's unbelievable that DMV's would even allow it. We can't text, or use a phone in most states while driving, but this is allowed. Unbelievable! They will take as much money as possible too, absolutely go with a different supplier!!!”
“I do not recommend using Intoxaloc. You get false readings, and then when you try and dispute it, they don't even try to help you resolve the issue, they don't even look deep into the matter, the timing, the camera view, they just flat out give you the violation and fee. They just want your money.
Even state troopers are not surprised by how many complaints they get. They are a terrible company/product.
I strongly recommend to not use these guys. They are terrible, they just want your money. Even service centers will tell you that.”
“Terrible company do not pick this company to work with if you do plan on lock outs for no reason for instance, I hit a pothole, and it triggered the machine to give me a lock out, I tried to find it, but there was no way around it the company made me pay for that when it wasn’t my fault. so much more I could write about this company. I’m just trying to warn you look at other options. Not one lockout did I get for alcohol? It was always malfunction with the machine. It took all the battery out of my vehicle so that would give it a lockout, terrible company, save your money and pick someone else to work with. Please believe me.”
“AVOID THIS COMPANY ALL COST!! They set you up to fail … I have 2 vehicles. I used LifeSafer on the one, and Intoxalock on the other. I have NEVER had one problem with LifeSafer. On the other hand, I have NEVER had anything but nightmares & headaches with Intoxalock.
Listen, I got a DUI. It was an act of selfishness and carelessness on my part. I deserve the punishment I got, and I take FULL RESPONSIBILITY for my actions. And honestly, I think the ‘interlock device’ concept is great in every way.
That said, Intoxalock is a complete scam. It would be impossible for me to cite all the examples from my personal experience. It would require volumes.
All I’ll say is this: AVOID this fraudulent company; Warn others to avoid this fraudulent company; and then, contact the Attorney General in your state and begin seeking legal remedies where this fraudulent company is concerned.
There are countless lawsuits against this fraudulent company. See about joining one of those … It is now my life’s mission to expose Intoxalock, so that they are no longer able to wreak havoc on people’s lives.”
“From the very beginning, I’ve had nothing but problems. The reason they’re so good on trust plot is because they’ll call you back and offer your money back but that does not help all the time and the marks against you you can never get through to customer service you turn off your vehicle get out of the vehicle and it goes off without you being in there they charge you $200 extra to re-calibrate it it happens all the time in the end. I am one month out and they just keep on hit me with tons and tons of charges. They said they were not. They are corrupt do not use them.”
“Worse company false advertising sales rep will bend the truth in order to close the deal,
All these hidden fees that they lied about. Even after asking to specify now they have all these random different fees. I never agreed
Or signed anything for this to happen but most importantly did not give credit card authorization yet they set up automated drafts with concent. Even when calling and asking from help from management management just crossed their arms like there’s nothing they can do who’s is probable. Basically create more ploblems and time consume rather providing a service. Im sorry to say this but probably one of the most unethical and worse companies I have deal with ever. Def scamming people. Def do research before partnering up. Which was my biggest mistake I mean I lacked awareness which I’m return is a learning lesson so I guess thank u for that lol.”
“Absolutely worst company ever a complete scam. The system will shut down and they will call you for payment for their errors. You will be left sitting with a bill for your truck to get towed in to get fixed. Take your chances if you would like but I'm here to tell you save yourself money time and aggravation.”
“Straight robbery.
No one here knows how to do their jobs. You'll fight them for a month after you've finished your required time trying to get it removed. They will nickle and dime you for anything that goes wrong. Dead battery? That's $75. Replaced your battery? That's another $75. Want to have it removed? Call back in 3-4 days, repeatedly.
Worst experience with any company ever.”
“They are horrible! I would never recommend. No supervisors. Customer service is rude. The device is garbage, and was installed in my car without my permission (doesn’t matter why). Point is I should have had to agree to have this in my car. It’s not even for me!”
“Absolutely horrible customer service. Dishonest and non-transparent pricing. The amounts I am charged are not the same as the amounts I agreed to on the phone before making this purchase. I tried to contact customer service for literally 1.5 hours and all I got was an automated message telling me how much money I owed them. I emailed customer service and nobody responded. They just took my money and left. This is a deceitful business. I will be telling everyone I know to avoid your company and product. Don't buy anything from them. This business is greedy and takes advantage of others' misfortune. Everyone at this company will be going to hell. I'm extremely dissatisfied.”
“Nasty company filled with nasty people. The entire experience is full of little bs "traps" to screw you out of more money. This company should be investigated as it is a predatory, reprobate organization. Anyone who works at Intoxalock should be ASHAMED.”
“I would rate ZERO stars if i could! I had an Intoxalock installed for a year. The ONLY positive is that they have service centers all over the place. Everything else about them is HORRIBLE! Customer service?...Good luck! For the sale, they will chase you down and be attentive to you UNTIL you sign up. Then its bye bye customer service. If you can get someone, their mostly overseas customer reps, thay have little knowledge of the issue. Hidden fees?...Absolutely! They charged me SHIPPING COSTS for self removal of the device (I'm an electronic tech, but it's not rocket science), because I guess they couldn't profit off of the service center charge! AND they had all types of small admin fees! WTF!! They lie about waiving calibration date violations due to Acts of God like BLIZZARDS, so that they can get a lease extention on you. VERY disingenuous and unscrupulous company. And the most important fact...you have to blow, suck, blow on their machine RIDICULOUSLY hard to submit a breath sample!!! I mean RIDICULOUSLY!! I felt light headed the first few times I did it!!! Other companies you just have to blow. And they find a way to charge you for everything!! They are grifters praying on our misery and misfortune. Do you know how many times I almost had an accident on a rolling retest having to blow, suck, blow while on a turn, on the highway, at high speeds, on a turn, bridge, tunnel, rain, snow, dark of night, etc??? These rolling retests create an unsafe distracted driver situation in general, but THIS device??? MONUMENTALLY hazardous!!!! Avoid these people at all costs! Or it might just cost you more than some unforseen fees...”
“Seems like Intentional lockouts, false readings, horrible customer service. Fees are constant. Ask for help they blame you. Spend money firvtfor towing. Don NOT go with this company!!!”
“I've been trying to get updated into a lock in my vehicle for several months. Every time I needed recalibrate. Set up at least 3 appointments with my service center never showed. Now under 2 months left until I get it out my truck is in a lock out until it's put in. I'm being punished for there incompetents and it's completely ridiculous. Now it's almost over they need to cover there ass with the state? It's a legal way for the scammers to take your money and the state backs it !”
“You people had me come 2 hrs away from my home, at 830 in the morning. You never mentioned they don't even open till 9 am, or that I'd need to drop my car off, I've been sitting here since 830ammy car is not even been touched yet, You need to tell people it takes upwards of a full 8 hr day to do this, so we can atheist bring another car and not be stranded a town we know nothing about. BAD BUISNESS!!!!!”
