Intoxalock Reviews

Name: Intoxalock
Rating: 1.18

1.2 Rating 532 Reviews

4 %

of reviewers recommend Intoxalock

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Metrics

1.2

Based on 532 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

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“Bad customer service, billing issues and just a horrible experience.”

Helpful Report

Posted 2 months ago

“Waste of money and time. Customer service is a joke. What a rip off. Lock you out of your car after it displays you can get out so they can charge you more money. Paying monthly for an update is no fun on top of the monthly cost. 😡🤬🤬🤬🤬🤬 Go to any other company. This one will nickel and dime you to death.”

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Posted 2 months ago

“I had an ABSOLUTELY TERRIBLE experience with Intoxalock, and I would NOT recommend this company to anyone. The device itself is unreliable and incredibly frustrating. It failed to register clean breath samples multiple times and even locked me out of my own car for no valid reason. The device drained my battery multiple times- to the point of having to get a jump start FOUR times this winter. My mechanic said that now MY STARTER IS BEGINNING TO FAIL and I will need a new one soon- On that note- I am under NO LEGAL OBLIGATION to keep this device in my vehicle and Intoxalock 100% REFUSES to field my request for removal- CUSTOMER SERVICE IS A JOKE. I am unable to get past the hold time- I have been calling multiple times per day for a month, and I SIT ON HOLD FOR HOURS. The one time I actually reached what I think was a human- they "put me on hold for the representative that can assist me".... and the RIDICULOUS HOLD TIME CONTINUED... AGAIN. Overall, this has been a stressful, expensive, and unfair experience. A system that’s supposed to help people stay compliant instead CREATES MORE PROBLEMS than it solves. I strongly urge anyone to look into other options before choosing Intoxalock.”

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Posted 2 months ago

“Worst company ever!!!!! They hang up on you and have addtl fees they don’t tell you about when you first agree to contract.”

Helpful Report

Posted 3 months ago

“Stay away from this company! They make it easy to to get into a lease and very difficult to get out of. Customer service is an absolute joke. Spent hours on hold trying to get a work order to get it removed. Meantime, they shut the car off for not being calibrated when the calibration date was after the removal date. The device ran the battery down and charged $85 for a device lock out because we had to jump the car. They said it was because of the jump start and the device wasn't put it "maintenance mode". (It had to be jumped a couple of times during the term because this thing will zap your battery and wasn't charged. I looked in the lease but it's buried under other links) They ding you to death with extra charges. They answer right up for installs and drag you to your wits in on removals. I have friends who are attorneys and they said they will be putting the word out to their clients to stay away from this company. There's a reason for their dismal rating.”

Helpful Report

Posted 3 months ago

“THE ABSOLUTE WORST. If you find yourself in a situation that requires you to use an interlock device make EVERY EFFORT POSSIBLE to avoid Intoxalock! They are dishonest, their customer service is anything but service. They outsource all service to call centers in India, the operators are not helpful and will hang up on you if they are bothered by your request for customer service...and thats if you are lucky enough to speak with one of these fools. I was on hold for more than an hour on multiple occasions. Intoxalock as well as the states that mandate their use should be investigated for malpractice deceptive billing practices and a system that intentionally ties people to their service. It seems their goal is to keep you bound to their compelled service. They are grifters plain and simple. They take advantage of those uninformed enough to not stay away. DO NOT USE INTOXALOCK!”

Helpful Report

Posted 3 months ago

“-5/100 stars. They won't let me take out my device. I had to pay an extra biweekly lease charge. I've set up removal appointments twice and neither one was processed correctly. Now my lease is expiring in two days and I will likely have to pay $150+ to extend the lease, pay an installment fee, and pay the removal fee. How is this legal??”

Helpful Report

Posted 3 months ago

“Super horrible company dont do it they take forever to send simple emails out to mvd and customers service dont care they continue to hang up on you. Always a hour wait for them to answer and very hard to understand what they are saying.”

Helpful Report

Posted 3 months ago

“Horrible company. Trash equipment that often malfunctions, clown customer service outsourced to India. Never use them.”

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Posted 3 months ago

“Review for Intoxalock: I am extremely disappointed with my experience with Intoxalock. Due to a system outage on their end (which was later attributed to a security breach), I was left without access to my vehicle for 7 days. This situation was entirely outside of my control, yet I was the one who suffered the consequences. As a direct result, I was forced to tow my vehicle and pay out of pocket in order to resolve an issue caused solely by Intoxalock’s system failure. This caused significant inconvenience, financial loss, and disruption to my daily life. Despite acknowledging the issue, Intoxalock has failed to provide proper reimbursement for the expenses I incurred. Additionally, my attempts to contact customer support have largely been ignored or met with no clear resolution. I expect full reimbursement for all costs related to this incident. Companies that provide essential services like this must be held accountable when their systems fail and directly impact customers. Until this issue is resolved, I cannot recommend Intoxalock.”

Helpful Report

Posted 3 months ago

“I’ve had a very frustrating experience with Intoxalock and would not recommend them. I would rate 0 stars if I could. From the start, I was told I would receive my DMV paperwork the day after installation. It has now been three days and I still haven’t received it, which means I can’t even legally drive or move forward with getting my license reinstated. That alone is unacceptable. Trying to get help has been even worse. Their automated phone system makes it nearly impossible to reach a real person, and it doesn’t even allow you to enter an extension to contact the representative who helped you. I was specifically told to reach Corey at extension 525, but there is no way to actually get through to him. I’ve also called the installation location multiple times and they still haven’t received the required paperwork either. On top of that, I was hit with additional charges on my account with zero explanation. No one can clearly tell me what these charges are for. Between the hidden fees, unexpected charges, and the fact that they charge termination fees, it feels like you’re constantly being nickel and dimed. Overall, the lack of communication, poor customer service, and billing issues make this company extremely difficult to deal with. If you’re considering going with Intoxalock, be prepared for delays, hidden costs, and a system that makes it nearly impossible to get answers when something goes wrong.”

Helpful Report

Posted 3 months ago

“They Suck. First of all they are just in the market for getting the biggest share of customers. However they don’t spend enough on how to save customers data and keep the data vulnerable. I had called them and they kept me 2 hours waiting. Tough for them to go long way.”

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Posted 3 months ago

“Intoxalock , has been cyber hacked and it’s been a week I have not been able to get my machine collaborated because the systems are down now im locked out of my vehicle , do to them not having a secure enough system. Do not go With Intoxalock. Trust me they have so many problems.”

Helpful Report

Posted 3 months ago

“Avoid Intoxalock if you can. My device gave false readings and caused a lockout the same day it had just been calibrated. I took it to a service shop immediately, and the device had to be recalibrated again because it clearly wasn’t working correctly. The shop even sent the work order documenting the issue. Despite having proof that the device malfunctioned, Intoxalock still refused to remove the lockout charge. Charging customers for problems caused by your own faulty equipment is unacceptable and feels like a money grab. Terrible customer service and zero accountability. I would not recommend Intoxalock to anyone.”

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Posted 3 months ago

“They will rarely take your phone call. And when they do, they will give you misinformation, that does not comply with your State's regulations. Then you'll have a problem , and they'll tell you they're going to have IT look into in. Then 6 months when you still have the same problem, they tell you that IT may not have gotten to it yet IT has a lot of work. I am not making that up, a supervisor actually told me that. Meaning, they must have a lot of technical issues with their devices. I'm\nGonna go ahead and spend the money to have their device.Removed and have another one put in even though I only have to have it for another three months.”

Helpful Report

Posted 3 months ago

“Customer service is bad . It's hard to find a place that services the device and does automotive repair . I used to know if a few places but they stopped dealing with Intoxalock . I am about to loose my license because the mechanic who worked on my vehicle let my battery die”

Helpful Report

Posted 3 months ago

“This is the worst company I've ever dealt with. The equipment is garbage and you can't understand anything the customer service people say. Don't waste your time or money”

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Posted 3 months ago

“I have had my driving privileges back all but of 5 months and I have been broke down three times because of the interlock device itself. This last time being the longest of the three I have had great difficulty living my life without the help of delivery people and telehealth. I am a single disabled mom. I could not get my child to school nor get myself to an appointment. Intoxalock offered no solution other than to pay for supposedly four whole payments which is $66 a piece. That is not what was on my account. No I would not recommend them to my friends family business associate or worst enemy. I don't feel like the business itself has enough since to ship their parts on time but that does not matter when they're shipping faulty equipment.”

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Posted 3 months ago

“Great customer service. Once you get to understand the device it works.”

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Posted 3 months ago

“I wonder if you have been sued for the use of this instrument? I'm a passenger of someone who uses this. The mouthpiece falls off nearly every time, Driving in heavy traffic at 50 and this is an accident waiting to happen. Disgusting.”

Helpful Report

Posted 4 months ago

Intoxalock is rated 1.2 based on 532 reviews