Intoxalock Reviews

Name: Intoxalock
Rating: 1.19

1.2 Rating 454 Reviews

4 %

of reviewers recommend Intoxalock

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Metrics

1.2

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company not deserve even 1 star. So bad and rude customer service, doesn't speak proper English! Device terrible, you need to have strong lungs,it's even dangerous to use on the road! Stay far,far,far away please people from this company 🙏”

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Posted 2 months ago

“Intoxalock is nothing but a scam. This company filters dollars out of you with their horrible “certified technicians” and terrible devices. I was ordered to have one in my vehicle for one year. I installed it on a Subaru Forrester and within three months the whole vehicle blew up. Electrical, battery, starter and running issues. I had to buy a different car. The vehicle I bought was used, but it passed two different mechanics inspections PLUS the dealership inspection. Within two days of having intoxalock installed my engine light came on. My vehicle was driven, started, etc completely fine for two weeks prior to having this installed. During the rest of my year, my vehicle constantly died, is having trouble turning over, and now I’m having major issues just getting it started. This vehicle was 100.% maintained prior to me purchasing it. It has had every tube up, battery change, oil change and I have all the record for it. Intoxalock has ruined my vehicle. At this point after having it removed off my car for 9 plus months, I can only hope I can find a mechanic to work on all the issues it has caused.”

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Posted 2 months ago

“I concur with all the negative ratings provided by previous customers. Since July 11th, 2025, we have been experiencing persistent issues with the faulty device in our vehicle. The machine and the app have consistently malfunctioned, resulting in numerous problems. The customer service department has been consistently inadequate. The paperwork (app) indicates that a calibration is due, while the machine suggests a different date. Consequently, we have incurred additional financial losses due to the vehicle’s inability to start. When we attempted to contact customer service to resolve this matter, we were met with rudeness and overtalking. They failed to actively listen to our concerns. We were compelled to have the calibration performed twice within a two-week period, which was entirely beyond our control. Furthermore, we were forced to have our truck towed twice, which is inconceivable given that we were adhering to all applicable regulations.”

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Posted 2 months ago

“The two times I have tried calling them for some help, the first time I was on hold for over an hour and yesterday when I called them I was on hold for over two hours. When this woman finally answered, she was so rude to me and talked to me like I was stupid to her. Customer service sucks! It's infuriating to hold for such long periods of time! We have lives and shouldn't have to wait two hours for someone to answer just to be shut down!”

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Posted 2 months ago

“Not happy with the device or the service. I was never made aware you had to blow again before turning off ignition and exiting the vehicle. I was also never told I had to start car every day to keep it from draining vehicles battery causing a lock out that requires a tow to the service center. I was not even able to drive the vehicle until 11 days after installing the device. How can I be locked out when I did not use the device or vehicle since the day of installation 11 days ago.”

Helpful Report

Posted 2 months ago

“I have been following all the rules since day one of me getting this IID machine installed into my truck. Two weeks ago I have been getting over charged which is double payments. And it's taking another double payments out of my account. Two weeks ago the IID machine started giving me false alarm of Lock out which was not my fault at all. My name is Paul Robinson and I request for a full complete investigation prior to this matter because this is wrong and I need my money back and I need to have this device removed from my truck right now because my time is done literally on 07/21/2025 . I need a lawyer ASAP I am still waiting on my refund of $114.89 and $63.00 right now as we speak. And today was the deadline to have the IID machine removed but it wasn't removed yet”

Helpful Report

Posted 2 months ago

“I have had nothing but issues with the Intoxalock device and have had to have my car towed to the service center multiple times. The company uses refurbished device that are faulty. Costumer service is difficult to communicate with due to a language barrier and they don't have many answers. I would recommend using a different company.”

Intoxalock 1 star review on 17th July 2025

Helpful Report

Posted 2 months ago

“I’ve had the device for 1 day and it has malfunctioned. The worst customer service I’ve ever experienced., the rep told me that I had to wait a hour to try to use the device again. I cannot do that I have kids and animals. I was trying to leave work after a 12 hour day. I was told my fee would be $115.00 and they are trying to charge me $162.00. I am extremely upset with this company and it has been 1 day. I want a full refund and I will be going to another company. I now have to miss another day of work due to their faulty equipment”

Helpful Report

Posted 3 months ago

“Intoxalock has the worst customer service on earth. The camera stopped working and when I went into the service center to have it fixed I was told that they were keeping my car overnight, even though no none of this was my fault and my car is running fine. I was told that they would have to get permission from Intoxalock to return my car so I can get to work. On hold for an hour.”

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Posted 3 months ago

“The customer service communication is horrible I had a mobile install scheduled never got a call from installer customer service couldn’t get a hold of him then end of day customer service lady was supposed to find something else no call back from her I call to get my money back I’m given a run around sent to voicemails ask for supervisor there is none nobody can seem to put one on phone horrible business now I have to rehire my attorney to sue for my 29.99 back plus attorney fees that is bad business”

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Posted 3 months ago

“Worst “off shore” representatives anywhere. 25 minutes on hold and after a unsatisfactory conversation, I was hung up on and asked to take a survey. I am a terminally ill man and cannot drive my vehicle to my doctors.”

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Posted 3 months ago

“Product functions as advertised but customer service is awful. Almost impossible to get thru to a live agent and their vetting of installation/ service vendors is lacking.”

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Posted 3 months ago

“This device gives false positives that cost $80 and notifications to the state. It is so far from perfect and the program, state and company get so much money in fees. The closer you are to finishing the program, the more errors and false positives you'll get.”

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Posted 4 months ago

“Waited 40+ mins only to have the guy send the wrong information on the work order now here I am past 2 hours still on hold. No way to get in touch with them online. Even though there app has pictures with a chat option it’s not on there.”

Intoxalock 1 star review on 9th June 2025

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Posted 4 months ago

“If I could give a negative number, I would. I was dealing with a lady named Sabia, and she was insulting and disrespectful. I was told by my supervising officer that I would not have to get the car calibrated because my case was discharged by the judge prior to the need for calibration. I called to schedule the removal of the device, only to be told the car would be locked until I could get it calibrated. I tried to explain that I had to go to work and asked that they not lock the car, but that wasn't her problem. She proceeded to laugh at me. This lady needs to be FIRED! After dealing with her for ten minutes, she hung up.”

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Posted 4 months ago

“Don’t ever do business with intoxalock!”

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Posted 4 months ago

“Terrible company with terrible customer service”

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Posted 4 months ago

“Horrible service, my husband still dealing on getting paperwork. He had call more than 10 times and still not able to get the paperwork”

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Posted 4 months ago

“I was promised they would report to az where I got my dui for the past two months they still haven't. They reported to my home state just fine but now because of not reporting installation to az my licenses is suspended and I can't get a restricted license in my home state until they report installation in az to lift the suspension. Is it really that difficult to just do the job you promised to do.”

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Posted 4 months ago

“I wish I could leave zero stars. This company miss leads you in costs and promises and discounts. The device consistently malfunctions costing me hundreds of dollars. Talking to customer service which is a call center in India accomplishes absolutely nothing. This is a predatory blood sucking company that takes advantage of people who have to have this device in their car. When I asked them to investigate the promises the sales person had told me when I contracted with this company, they asked me to call them back in 30 days. After 30 days, they knew nothing.”

Helpful Report

Posted 4 months ago

Intoxalock is rated 1.2 based on 454 reviews