Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 407 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

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“Don't use this company for your iid, it'll ruin your car period”

Helpful Report

Posted 2 months ago

“Terrible customer service and can’t get ahold of anyone to help close my account”

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Posted 2 months ago

“Terrible customer service, they don’t know what they are talking about. They raised the monthly rate without notice despite it saying on their website that the rate is fixed for the entirety of the installation.”

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Posted 2 months ago

“If I could submit zero stars, I would. I am down to my last 5 months of dealing with this nonsense. Came in today to get my device calibrated and was notified that the cost of this service has increased 10 dollars. That's nearly a 50 percent price increase. Is this for real?”

Helpful Report

Posted 2 months ago

“Worst company ever . Please stay away from. Go with a different company”

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Posted 2 months ago

“The worst company i have ever had to deal with! They make EVERYTHING harder! DO NOT USE THEM! FAIR WARNING!!!”

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Posted 2 months ago

“They have some good customer service reps. But overall the wait is so long, and there is no way to get directly where you need to go in the call center. They have all these options but they need the emergency ones and the most common like calibration work orders, it should not take me hours to get a work order.”

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Posted 2 months ago

“customer service sucks..awaiting just to speak with someone over 45 minutes.. they take your $$$ but dont support within !!!”

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Posted 2 months ago

“To say that this company is horrible, would be the nicest thing that I could say”

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Posted 2 months ago

“I have been waiting for 45 minutes to speak with a representative about approving the replacement of my device to a different vehicle. Last time, there was an issue with the mileage, and it took 95 minutes resolve. its frustrating that a multimillion dollar company doesn't have enough employees to meet customer needs.”

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Posted 2 months ago

“Do not use this company. Worst communication worst for fees etc ! They are a joke and rip off !”

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Posted 2 months ago

“They F Suck apparently no manager no proof of records”

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Posted 3 months ago

“Live in WA. ST. HAVE THE FLU BAD .many more money loss to the company. And they don't give a s it. Worst company ever.”

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Posted 3 months ago

“Garbage equipment, no customer service, app is useless. And some how this is the best company. What a joke.”

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Posted 3 months ago

“Thank you Intoxalock for guiding me from start to finish! I highly recommend Lairson in Bridgeton NJ for their complete support. Together they both helped me to finish successfully!”

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Posted 3 months ago

“Nonexistent customer service. Barely usable mostly unfuctioning device. Will attempt to refuse removal and scam out of extra fees.”

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Posted 3 months ago

“Absolutely unacceptable. First 15 min device was installed, something they did made it so the accelerator would go off on its own, causing my 75 year old mom to nearly get in a car crash. Falutly device had to be replaced several times. Hidden fees. Lockouts for no reason that they MAKE you pay $75 each time. AND WORST OF ALL: Did not report my calibrations to the DMV, causing me to nearly lose my licence.”

Helpful Report

Posted 3 months ago

“The worst company ever , Try to charge you lockout fees every other month for random reasons. The equipment is older than I am. Ready to file a class action lawsuit on these clowns.”

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Posted 3 months ago

“Fucccing morons”

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Posted 3 months ago

“Go ANYWHERE ELSE”

Helpful Report

Posted 3 months ago

Intoxalock is rated 1.2 based on 407 reviews