I co-owned a vehicle that had this intoxalock installed. It's an act of Congress to have this removed! Person is incarcerated, obviously I'm not and still can't get it removed even after emails sending them the title, phone calls, and two weeks of back and forth!! First customer service agent gave me the wrong email to send the title to, imagine that! I wanted 3 days, called back for more runaround and the CORRECT EMAIL! Won't transfer me to a supervisor or manager either, continue to tell me to call back. At this point, I can't even drive the damn car! I'm getting a lawyer! Maybe if I sue this company will get it then!!