Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 407 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

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“Company is a complete joke! Zero customer service when you need them. They are rude over the phone and they accuse you of being a drunk. I started my truck with a .000 reading. Let my truck warm up and as I was leaving the drive way it neded to retest, it then gave me a reading of .020 and gave me a violation/cockpit notice. I tried to blow again and the next reading was .018, the next was .013, and then back down to .000 all within a 15 minute time span. I called customer service and they told me it was all my fault there is no guarantee I didn't do anything cause no one was there to see even though the camera takes pictures when blowing. This is the 2nd time this has happened and all Intoxalock can say is it's my fault and that I have to pay more fees to fix. This company is nothing but a scam looking to cause more stress for people already in a stressful situation, which is exactly what the sales guy I signed the lease said "they avoid added stress because the people they work with are already dealing with a stressful situation." Which was an absolute lie. DO NOT USE THIS COMPANY!!! THEY WILL TAKE ADVANTAGE OF YOU ANYWAY THEY CAN!!!”

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Posted 3 months ago

“Absolutely terrible. Just like everyone else, I'm on my third battery, my vehicle does some weird electrical things I've never seen and I've been working on vehicles for two decades. Not to mention every time their device causes trouble I get charged 75 dollars by them then another 40 by the shop I have to take it to. I've only had this device for 4 months. So yeah goodbye intoxalock. Oh yeah and it's really awesome how I can't leave a review on your website. That's not weird or anything lol.”

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Posted 3 months ago

“This device is wrecking my truck. They said I would be reimbursed for getting the device reset after I got a fuse box replaced. They will not refund me. My truck will not start. Custom support did not help. What a nightmare.”

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Posted 3 months ago

“What a god dawn joke !!! It kills my battery now my car has a mind of its own .. locks itself drains my battery so I'm charged lockout fees ... horrible customer service just all around a nightmare”

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Posted 3 months ago

“If I could give Intoxalock zero stars, I would. All this company cares about is squeezing every dollar they can out of you, even when their device is faulty. My experience has been nothing short of frustrating and expensive. Their device gave me a false reading that caused a lockout and forced me to pay $75, plus an additional $150+ at the service center. To make matters worse, the device’s readings were completely inconsistent and unreliable. I started my car with a reading of 0.024 BAC, then minutes later on the highway, it jumped to 0.031 BAC, causing me to fail and lock out. Just two minutes later, the retest read 0.021 BAC. How is that even possible? This equipment is a complete scam, designed to fail so they can charge you for unnecessary fees. Customer service? Nonexistent. They don’t care about resolving issues or even acknowledging their faulty devices. Every time I called, I was met with indifference, unhelpful responses, and zero accountability. On top of the time wasted from dealing with a DUI, Intoxalock will make you lose even more time with their broken devices, pointless procedures, and constant runaround. It’s exhausting, infuriating, and unfair. Do yourself a favor—research other companies like Smart Start before you even consider calling Intoxalock. I deeply regret choosing them and wish I had gone with a different provider. Stay away from this company unless you want to waste time, money, and sanity.”

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Posted 3 months ago

“If I could it would be a rating of negative 10. I have a signed lease agreement stating my monthly lease fees are $0.00 due at lease followed by 26 payments of $0.00 With a total monthly lease payments of $0.00. They are still charging an every 2 week fee. On top of that, the state department that's governess them told me they can't help me and I need to hire an attorney. This must be all about money and definitely not to do what it is for. Which I thought was accepting responsibility for my actions. The whole judicial system will not offer any assistance, from the Judge, public defenders office down to the officials I am supposed to contact for any issues. IN ADDITION, MY DUI WAS NOT FOR ALCOHOL. I DID NOT REGISTER OVER THE LEGAL OF .08 IN TENNESSES. HOWEVER AI HAD AN OPEN CONTAINER AND THE DUI WAS FOR DRUGS. I WILL NEVER EVER GET A DUI AGAIN.”

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Posted 3 months ago

“everything has been really bad for me since day one and think we shoult get together and get the local politians invplve in this scam this company is terrible should not be in bussiness whta a scam .......”

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Posted 3 months ago

“The customer service lady lied to me said she call the company to remove the machine and he said he did not get a call from intoxilock company it’s been hell getting my machine removed”

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Posted 3 months ago

“It's been 2 years since I've completed to requirements, and Intoxalock has still not submitted my letter of compliance to the state so that I can get my unrestricted license back. DO NOT USE THIS COMPANY. I call and they pass me around to 5 different people who put me on hold only to eventually hang up on me.”

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Posted 3 months ago

“Horrible people that have the intelligence of a squirrel. They got my name wrong on all the forms and they didn’t correct it and send out new forms and certificates for a whole additional week. I still haven’t received anything. They’ve cost me over 1200 dollars bc my car is in the tow yard waiting for a certificate for the dmv to release the vehicle. This intoxalock company is a jokes the owners need to be ashamed of themselves for the poor and incompetent service they are providing.”

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Posted 3 months ago

“There customer service is absolutely terrible. It takes them literally 1 hour, while they keep you on hold to speak to a customer service representative. They drag their feet”

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Posted 3 months ago

“You cannot speak to anyone in customer service. They will lockdown your car if you have a lockout and are behind a few dollars on your account. They state requirements on testing on their breathalyzer in the hopes that you will miss the hard to hear beep that requires you to blow in the device, which generates a $85.10 fee. This company is the worst , do not use their service!! Their business practices border on the illegal.9”

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Posted 3 months ago

“They are one of the worst . They are so quick to answer when you actually need an installation. Once you actually have it, you can not get a hold of anyone. Device does NOT work properly and they still want you to pay the fees to get it looked at or fixed. Worst customer experience ever and even the salesman don’t help with anything. Scam !! Do NOT use them. Nothing but a headache!”

Helpful Report

Posted 3 months ago

“Been trying to get ahold of Daniel the Intoxalock advisor that has helped out and tried to make my experience with this company a little bit easier and less complicated for we all know in America right now it's hard to find good help at a reasonable commission and hard to find good customer service for we all know without customer service say good by to customers, companies that don't care about their customers obviously just care about their greedy money and finances, especially the ones on top who enjoy their expensive homes to show off and their expensive vehicles and vacations that we all pay for, but when it comes to the Intoxalock employee they are put behind on the back burner and not treated like a valued person, now I feel that Daniel the advisor is going through some hard times and tries to help out and do what he can,but have been calling,and calling and not even a follow up call to help out like he usually did, now that assumes to me he is very ill from being overworked and underpaid, thus not able to do a quality job and perform as he should and as he has in the past, all a person that has been paying for more than 2 years,a lot of money , to help out this company with its employees rent, mortgage, insurance, car payments, groceries, phone payments,baby formula, diapers and i could go on and on , WITHOUT GREAT CUSTOMER SERVICES THE COMPANY WILL NOT EXIST FOR CUSTOMERS WILL GO ELSEWHERE!!! WE NEED A COMPANY THAT CARES AND PICKS UP THEIR PHONES AND HIRES ENOUGH PEOPLE TO SERVE THE COMPANY, now take care of us out here with this out dated equipment in freezing temperatures or updated this equipment with the millions made from us!!! Easy to keep a good customer relationship if customer support is paid well and is appreciated, appreciate Daniel so he can do a good service for us, otherwise anyone, ( which now a days reads reviews from restaurants to political aspects reads reviews) will have a thought that this company is one that has problems they need to straighten out and I would not advise this company to anyone until they fix their advisors and correct customer service!!”

Helpful Report

Posted 3 months ago

“The company leaves you on hold for an hour at a time. They never pay their vendors, so then vendors cannot calibrate/install/remove devices. They keep taking your money and billing but try to avoid refunding credits. 99% of customer service agents BARELY SPEAK ENGLISH and give you the runaround. Worst customer service EVER. DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 3 months ago

“My battery goes dead every other day the device always takes so long to get started they bill you and Bill you and Bill you for things you don't even do very complicated they bill you once every two weeks they feel you for the for the shipping they bill you for no reason that bill you for all these lockouts for no reason they bill you for whatever do not go with this company into a lot is not a good company go with anything else besides and talks a lot I've already replaced the battery and it's brand new heavy duty still doing it again they don't have their own installation company like other companies you go there and you download it pay one time fee once a month this one here uses who knows who Joe blow out of any old shop anywhere and they charge you more to do the download and there it's ridiculously they need to be their bunch of sand n****** at all they are!!!”

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Posted 3 months ago

“They don’t pick up if there is an emergency. For your safety, don’t get it. For safety percussion's, don’t get it. This includes emails. It’s very frustrating and sad that you spend all that money and they can’t even keep up with the need for emergency. Always on high volume. Make it easier for them by not taking their services, go somewhere else. Waste of money, but know this, if you do stick with them, they are quick to make sure you get an email or notifications to pay them. That’s the only thing they care about, make sure you pay them for the lack of service. Thanks for nothing but taking my money.”

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Posted 3 months ago

“Everything is wrong with this company. Good luck talking to a live person ! Anytime you need to speak with someone it's like pulling teeth. I was given a defected device to begin with which caused it to go all haywire on me during the summer time. Had me stranded an hour away from my home when I needed to be at work in a couple hours . This device is a joke . All they want is your money and when you do finally get someone in the phone there is no compassion or care at all. I hated my experience with intoxalock . The device more a distraction than anything helpful.”

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Posted 3 months ago

“No way to talk to rep via phone, email or live chat after they get your credit card info. Live chat is a joke. They just drop you after one automated message. They put the wrong car information on the certificate of installation. Need to talk to a rep to get this corrected!!! They don't even respond to the installer”

Helpful Report

Posted 3 months ago

“The sales people (American) were polite. After the sale it is all foreigners (from India), difficult to understand at times. Good luck getting a hold of someone. Email and chat are a waste of time. Phone wait times are extremely long. Removal of the device consisted of attempting to get a hold of someone for 4 days, 9 phone calls with hold times of 45min-1 hour. Even after removal of my device, they continued to auto draft my card!”

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Posted 3 months ago

Intoxalock is rated 1.2 based on 407 reviews