Have a backup car charger. It got cold minus 20 so battery went dead. Failed to sync couldn’t start car. When finally someone showed up to jump start it locked me out. Waited 45 mins just to talk to someone. They have to schedule you at your service location which they failed to do 3 times. Had to pay for lockout and service recal. This company is terrible. All kinds of hidden fees and and this is second lockout, which counts a a violation which makes you have to deal With the Secretary of State. Everyone blames the other side. It’s all Intoxalock. Terrible on your cars battery.