No inter department communication. Poor communication skills( unless you understand Pakastani They report false positives without confirmation. Yeah go ahead and sign their lease on line, they will be able to draw funds directly from your account. In my case they took $75, payment was $36. The kicker is I already was cleared to get a license. Then Intoxalock informs me that my device can't be uninstalled because they can't reach my service center. WHAT?! I was on with them 2 mins. earlier. Sleep well with your conscience INTOXALOCK. If you can get past never another penny from me. Me I'm not one to sue, however if this is how you do business there are some who will. No doubt.