Company is a complete joke! Zero customer service when you need them. They are rude over the phone and they accuse you of being a drunk. I started my truck with a .000 reading. Let my truck warm up and as I was leaving the drive way it neded to retest, it then gave me a reading of .020 and gave me a violation/cockpit notice. I tried to blow again and the next reading was .018, the next was .013, and then back down to .000 all within a 15 minute time span. I called customer service and they told me it was all my fault there is no guarantee I didn't do anything cause no one was there to see even though the camera takes pictures when blowing. This is the 2nd time this has happened and all Intoxalock can say is it's my fault and that I have to pay more fees to fix. This company is nothing but a scam looking to cause more stress for people already in a stressful situation, which is exactly what the sales guy I signed the lease said "they avoid added stress because the people they work with are already dealing with a stressful situation." Which was an absolute lie. DO NOT USE THIS COMPANY!!! THEY WILL TAKE ADVANTAGE OF YOU ANYWAY THEY CAN!!!