Absolutely terrible customer service. When you initially call, you'll get the kindest people you've ever spoken to. In the 6 months I've been using it, I've never once been able to get through to a real person on the phone ever again. It's time for me to get it removed. I received an email from them saying to call a customer service number. So I've been on hold for an hour at 8:30am and am typing this out. I doubt I'll ever get through to someone. They also hit me with a violation for "trying to hide my identity" during a blow so I had to keep it in over a month longer. I've done the math and have probably blown in this thing over 1k times. I drive a lot for work. I guess once I dropped my phone or something? It's just a grift. And they don't have the decency to talk to a live person ever again after getting you in their system. It's pathetic