This company is pathetic I had my device for my full 18 months and had it removed it was a pretty cut and dry process until about two months later I start getting calls from them saying they are sending me to collections, now I try to call and obviously I'm mad it takes me 2 hours to speak to a human being and three transfers later I get hung up in because the guy gets upset that I cut him off, I was never beligerant and when I call back and another 45 min later no one can get me to his supervisor, if you want to deal with the computer the entire time is not had but the humans taking calls are pretty pathetic and will just waste more of your valuable time