PLEASE DO NOT USE INTOXALOCK. BE AWARE! INTOXALOCK DOES NOT PROVIDE ITS CUSTOMERS APPLYING FOR THE INTERLOCK WITH THE FULL COST UPFRONT. YOU WILL END UP PAYING ALMOST DOUBLE THE AMOUNT THEY GIVE OR QUOTE TO YOU WHEN THEY HAVE COERCED YOU TO SIGN THE LEASE AGREEMENT AND THEY WILL LEAVE YOU ON YOUR OWN TO SUFFER WITH MEETING THE LEASE TERMS IN THE AGREEMENT AFTER ENGAGING IN THEIR DECEPTIVE SALES. I am not here to bash the company but I want to warn all those interested in using the Intoxalock Interlock in your car. Stand warned! I have been a victim of Intoxalock's Business Deception and I have had a negative experience in just 4 days after installing their interlock in my car. This is why I am writing a negative review. Through its sales employees, INTOXALOCK behaves like a bunch of crooks and engages in all kinds of unethical practices, such as taking advantage of customers to boost their sales. Before making a purchase for an Interlock, I asked about the total cost, including any potential additional fees. Before committing to a purchase, one of their sales employees indicated that I needed to pay $29.99 for my paperwork with my state's Department of Motor Vehicles (DMV) and the Installation would cost $110 and the monthly fee would be $89.98 and in addition, I would be provided a $100 rebate/credit that would go towards my monthly lease. All these are lies employed by INTOXALOCK to boost their sales. Their sales employees knowingly engage in deceptive sales practices that encompass a range of unethical and potentially illegal behaviors. And they know that. One example is their employee who works in the Sales department, and he is named Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516). Lopez is one of the most deceptive salespeople I have ever come across. He can mislead or manipulate customers. He takes advantage of the customer's plight to his advantage. Why would you take advantage of a customer who is trying to reinstate his or her driving license privileges by hiding the costs? This sales representative is good at hiding fees and charges for the Interlock. By initially presenting a lower price, a product or service seems more attractive compared to competitors and the sales representatives at Intoxalock have mastered this art. They know that this can draw in customers who might not have considered the purchase at the full and true cost. PLEASE BE AWARE OF GERSON LOPEZ. During my engagement with him and before I signed off my 24-month lease for the Interlock, Gerson did not even disclose all the costs associated with Intoxalock's product and service, such as delivery charges, installation fees, or other hidden costs. The fees were calculated as the amount past due even before the installation. Why would you charge and have an amount due on a customer's account even before the installation? I called Lopez numerous times and sent him numerous emails. I understand salespeople often have quotas or targets to meet and may receive commission based on sales and hiding extra costs can help close more deals, directly impacting their income and job performance metrics. All I needed was for Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) to explain to me and clarify why some fees were intentionally and deliberately hidden from me. What was the purpose of hiding all these costs? And to make matters worse, when I needed clarification, Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) diverted all my calls and ignored my emails. I have seen Intoxalock adverts on how I can get $20 if I refer a friend. I can never refer a friend or an acquaintance who needs an interlock to Intoxalock. Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) had sent me an email requiring me to schedule my Interlock installation and he was contacting me every 3 hours to remind me and make sure I sign the lease agreement within 24 hours or else, I will face an additional penalty, if I do not schedule or if I miss my schedule. Before the interlock installation, I asked Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) why I was being charged $149.10 as an amount past due when I had not even installed the Interlock, he brushed it off and asked me not to worry about it. Like some salespeople who prioritize immediate sales over long-term customer relationships, this is what he could tell me to calm me down. He instead told me that it was a system error which would be rectified within 24-48 hours. After 2 days of installing the Interlock, I tried calling the same sales representative (GERSON LOPEZ) to ask him why a past due amount was still showing on my account and yet I had spent 2 days with an interlock in my car but he instead ignored my calls after I was being transferred to his extension numerous times and I sent him emails which he also ignored. This is the same salesperson, Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) who was bombarding me with calls and emails a few days ago and before the installation but all of a sudden, he went mute on the hidden charges which I needed a clarification on. I think this guy's life is full of deception and deception is seriously manifesting in actions and realities. Today, 11/10/23, I called the billing department to ask them and seek clarification on why I was being charged for an Interlock that I have not even spent 5 days with, a lady who answered and in the billing department apologized on how Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) had deliberately not clearly or explicitly stated in the initial price for the Interlock when I explained my experience with one of the Intoxalock sales representatives. Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) deliberately refused to disclose additional charges like delivery fees, installation costs, service fees, or administrative charges for the Interlock and he quoted me a price that was 60% less/lower than the actual price with all charges included. I asked the lady in the billing department why salespeople like Gerson use complex or confusing language to conceal unfavorable terms or make it difficult for customers to understand their obligations but she did not provide a better answer on why the sales department in Intoxalock behaves in such a way. I could not have known the hidden fees but they were revealed by the lady in the billing department and this is after I had signed a 24-month lease for the Interlock. For prospective Intoxalock customers, please be aware of Intoxalock and its sales representatives like GERSON LOPEZ. You may end up paying significantly more than anticipated if you are on a tight budget. Their sales employees behave like crooks who are habitually dishonest and engage in deceitful behavior. Please be aware of Intoxalock as their sales employees engage in deceptive practices to mislead customers and secure sales through dishonest means. They use aggressive sales techniques to coerce customers into making purchases they are not comfortable with by hiding the fees and charges. After signing the lease, a customer will find out that he or she needs to pay a couple of hundred dollars in hidden fees and charges. In case of a lock out, the interlock will be not be serviced until you pay the hidden fees that are due and as a driver you will remain in a locked out state until you pay for the hidden fees and charges that were not made open before the installation. As the interlock remains unserviced, Intoxalock will then report the driver to the state's Department of Motor Vehicles (DMV) and the DMV will add a lengthy suspension to the driver's license. In many jurisdictions, there are laws and regulations requiring businesses to disclose all fees and charges to consumers. And for Intoxalock, I am forwarding this complaint to the state authorities and the Federal Trade Commission. INTOXALOCK and its employees like Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) need to be held accountable. Ethically, businesses like INTOXALOCK are expected to practice honesty and transparency in their pricing. PLEASE BE AWARE OF INTOXALOCK. DO NOT USE AN INTERLOCK FROM INTOXALOCK