Only EVERYTHING went wrong and still having issues with the Intoxalock company. From the beginning. Sales person put the wrong state I live in because I stated that at the time of the call I was out of state at the time temperarely caring for an elderly relative for a couple months. Then after I even explained why I had to have a mandatory blow device in the state I live in, they had me documented as "willing" on my own instead of mandatory like I told them in my state. So when I arrived to have the device installed, all the information was wrong as well as them ordering the wrong equipment because of the mistake they made. Then I had only had the device a month or a little less, the device malfunctioned and was broken internally as they put it. The device locked my car down in the middle of nowhere in the woods at night, while I was out of state at a relatives. I had to have it towed twice. Once to my relatives and then to the location the device was installed in my state. Thank god the AAA covered most of the towing but not all. Now here I am over 4-5 months later and I have not been reimbursed for what I spent out of pocket for getting my car to their facility to have the device fixed and my car able to drive. And the reimbursement is not even half of what it would have cost without my triple A coverage. There's a reason this company has such a crappy review rating. I HIGHLY RECOMMEND NOT to use this company!! Do some research in your area for blow device companies and choose 1 with better ratings. If I don't get my reimbursement, I'm HIGHLY considering finding another company even though I'm about 5-6 months into my 1 year mandatory term for having a blow device. Oh and btw, Don't let the intoxalock sales person have you go with 1 of their affiliated insurance companies, get your own. Because I went with Dairyland insurance that is owned by intoxalock. And my original monthly payment was supposed to be on the 16th of the month but ended up being the 13th instead for some reason and I paid 1 day late twice and 2 days late once because I kept forgetting about the date change and they DROPPED ME. I have never had an insurance company drop me for paying a day late a cpl times. They just typically charge a small fee, they don't drop u in less than 24 hours like the intoxalock owned company Dairyland. Beware and read reviews regardless of what company you go with. I made the mistake of looking at the company's own review ratings and not Google ratings etc, they have 1.2 stars ratings on Google and that's very accurate. This company sucks!