On 4/13/2024 I called to report that while I was getting my vehicle serviced, the technician caused me to have a lockout. I called Intoxalock and provided them with the information. The representative I spoke to told myself and the manager that the fee would be waived, but next time be sure to use the maintenance button through the app. I received a notification via email on 4/25/2024 that the amount coming out of my account was exuberantly high and checked only to find the lock out charge I was promised would be waived. When I called and spoke with the representative “Andy”, he said that the fee would not be removed because the maintenance was reported after the lockout happened. When I asked to speak with a supervisor, “Andy” said there were no supervisors I could speak to. If there was a supervisor, the supervisor would tell me the same thing. When I remained on the line, it went from there were no supervisors to there were no supervisors available as they were helping other customers. When I stated that my call was just as important, I was then told that he was not allowed to hold up the line and I would need to call back tomorrow. The supervisor would tell me the same thing he did. When I was persistent to speak with a supervisor and “Andy” said he was transferring my call to a supervisor, he sent me to the customer service survey at the end of a call which hangs up the call after the survey is completed. This is ridiculous. And when I signed up with Intoxalock, I was told the machine would only need to be calibrated every two months. On the fourth month, I was then told the company changed the rules with no email to the customers to then have their device calibrated every SINGLE month.