I will tell you why people drink...Intoxalock is the reason! We have had to tow our car 4 times now due to a new battery that was replaced at BMW and the car is inoperable due to the Intoxalock system. 4 times! I do have a cheat code to get through to an AMERICAN to speak with...pick "English"...press 3 then 2 then 2...sure you will get to speak with an Indian somewhere in the world, but then you press to speak to someone that you "can understand"...had worked everytime. At least now we we get bad news, I can understand what they are saying. Intoxalock is a rip off