Really dishonest…..”bait & switch”. Prior to signing on, Intoxalock agent approved a coupon I had. This discount helped me justify the higher cost, over another option. Only a partial credit was put through…..numerous calls & abiding by repeated requests to resend info, followed by me being told it would be handled prior to unit being removed. In repeated follow ups, I again was assured it would be handled…..then came the “switch”……since my account was no longer active & unit had been removed, no additional credit would be put through. Gotta love businesses who do not stand behind commitments. Along the way, there were other terrible customer service details but the point is made that this company lacks credibility & honesty.