It’s horrible, they lie to you, make excuses, and even steal from you. I have a recorded conversation where the representative told me not to switch companies and that they wouldn’t charge me the $75 for unlocking the device. The device got locked because they didn’t specify that I needed to call when it showed an error to correct it. If I didn’t call, it would lock after the third error, and I’d have to pay for the unlock. I told them it was abusive and that I preferred to switch companies because it was voluntary, but they insisted. When the court requested me to join the program, that’s when they charged me. I called to complain, and they supposedly were going to investigate my case, but it was useless. THIEVES, THERE’S NO OTHER WORD FOR IT!