Utah requires now that I install a camera after 18 months using the device with no issues (I’ve been sober for almost 3 years). Intoxalock, over the phone, told me that the installation was free, but my month payment would increase. They even set the appointment for me for 3 days later. After the install I was presented with a bill for $225.00 that JNG (the service center installing it) said it was refundable. I called intoxalock to find out when to expect the refund and they went against the customer service guy from 3 days before. They record the conversations but she gave me a lame excuse why that wouldn't help.