Irresponsible, predatory, condescending Just take a moment to read a few of the 5 star reviews and you will immediately discern they are all generic AI generated fakes. That should tell you all you need to know about this company. But I will share my experience as well: I’ve had their device installed in my car for over two years now. I was ready to get it removed until I learned from my monitoring authority that the device logs indicated a missed retest months ago. I had never failed nor missed a retest to my knowledge. I requested more information from Intoxalock and I reviewed the device logs. In my review, I found that in the case of the alleged missed retest, there was log entry for a passed retest that had a timestamp 38 seconds after the missed retest timestamp. After examining the entirety of the logs, I found multiple contradictions among the timestamps, where the logged timestamps did not align with the information presented in the manual and the state requirements documentation. For example, a retest is required from 4-8 minutes after the car is started- and I found instances where the retest was not initiated until 10+ minutes later. I also observe time device display frequently freezing, when this occurs during a countdown timer , the timer will countdown at seemingly random intervals. Making it unclear how much time is actually left. Other times, the device countdown timer willl continue after the car has already been started or the sample has been given. All of this suggests to me an issue with the device that could’ve caused a missed retest to be logged. This was determined to be an infraction by my monitoring authority and has extended the length of my license restriction. I’ve tried multiple times to get support from Intoxalock, when I took my car to the service center for inspection last week, I left it there all day and the technician said he could not get through to Intoxalock by phone. It took a week and several follow up calls for the technician to finally get a hold of someone from the company for support. Meanwhile the device is still making random sounds from behind the steering wheel that it never made before. Im supposed to just trust that it’s going to operate without issue, because that’s what the condescending service agents are asserting. I love being told “listen to me very carefully, okay, you need to call the service center and tell them to call us”. After I had just spent 5 minutes explaining that the service center could not get in contact with them for a week. Maybe they should take their own advice. They might as well use AI agents to answer their phone calls because the script they give their human agents is very limited, and on top of that they are rude and condescending. It’s quite obvious the agents aren’t using their real names either, which makes you wonder why their employer makes them use generic Eurocentric names instead like “Chris” “Oliver” “Ava” “Esther”. There’s no reason to implement a business practice like this without some level of xenophobia involved, but I digress. Ultimately, this company continues to fall short of ethical standards by taking advantage of their customers’ vulnerabilities and perceived submissiveness, to keep them entangled in their racquet for as long as possible. PS Do yourself a favor and record all chat logs and phone calls you have with Intoxalock. As I have done the same, it will come in handy when you need to defend yourself.