INTOXALOCK SUCKS. ANYTIME YOU HAVE ANY ISSUES TO DISCUSS WITH AN ACTUAL PERSON THE COMPUTER WON'T EVEN PUT YOUR CALL THROUGH UNLESS YOU PAY ANY MONIES THAT THEY CLAIM YOU OWE THEM. THEN ONCE YOU PAY, THEY ANSWER THE PHONE AND THEN BLOW YOU OFF UNTIL NEXT TIME. I HAD THE DEVICE WHEN I GOT ANOTHER DUI. IT WAS IMPOUNDED WITH MY TRUCK. I SIMPLY WANTED TO PAY FOR THE DEVICE I LOST, ORDER ANOTHER INSTALLED IN MY NEW TRUCK AND PICK UP MY LEASE. BUT THEY SAY THAT I NOW OWE THEM FOR THE REMAINING TIME ON ORIGINAL LEASE AND FOR LOST UNIT BEFORE I CAN EVEN GET ANOTHER ONE. I'M GOING WITH ANOTHER COMPANY.