I was eligible to have my Intoxilock removed nearly a month ago. They billed me another month and will not respond to any request for removal, I spent 90 minutes on hold yesterday and there was no customer service response. Today I will have my credit card company decline to pay any future charges. I am not legally obligated to have the device in my car but am told that I can not legally remove it. About the 4.5 rating on the Intoxilock site. They admit that they choose the responses they choose to show and that all people with their "opinions" published were paid to write their opinions.