Do yourselves a favor and never in your life use this crappy company, I promise you will never find a worse service anywhere. My husband served his time, got his license back and they still didn't want to remove the device. The document issued by the MVC was sent where they authorized the removal of the device and even so they refused to accept it, they charged for one more month of service and threatened that if they removed it they could demand to have to reinstall it because the document was not valid. The calls are on average 1 to 2 hours of waiting, for people with the worst customer service attitude in the world to answer (in this case called Sarita). It seems like a charity service, even though it is the most expensive thing you can pay. Seriously save yourself a headache and look for another company, this is a scam.