Great customer service when you are signing up, and call center employees from India were great, but beyond horrible service when it comes time to have the device removed!!! ABSOLUTELY TERRIBLE!!!! Over 10 combined hours trying to get an appointment scheduled. Shuffled from person to person, no response to email request for removal. Had I gotten an appointment the day I was able to through DMV the cost online said it would be $14, but after that date it jumped up to $71. When I finally got ahold of a supervisor she said there was nothing she could do to offset the additional charges, then booked my removal somewhere different than where she said. I spoke with 4 people regarding the removal and every single one of them was snippy and extremely rude. I wish I had read the reviews before choosing this company.