Everything is wrong with this company. Good luck talking to a live person ! Anytime you need to speak with someone it's like pulling teeth. I was given a defected device to begin with which caused it to go all haywire on me during the summer time. Had me stranded an hour away from my home when I needed to be at work in a couple hours . This device is a joke . All they want is your money and when you do finally get someone in the phone there is no compassion or care at all. I hated my experience with intoxalock . The device more a distraction than anything helpful.