If I could give Intoxalock zero stars, I would. All this company cares about is squeezing every dollar they can out of you, even when their device is faulty. My experience has been nothing short of frustrating and expensive. Their device gave me a false reading that caused a lockout and forced me to pay $75, plus an additional $150+ at the service center. To make matters worse, the device’s readings were completely inconsistent and unreliable. I started my car with a reading of 0.024 BAC, then minutes later on the highway, it jumped to 0.031 BAC, causing me to fail and lock out. Just two minutes later, the retest read 0.021 BAC. How is that even possible? This equipment is a complete scam, designed to fail so they can charge you for unnecessary fees. Customer service? Nonexistent. They don’t care about resolving issues or even acknowledging their faulty devices. Every time I called, I was met with indifference, unhelpful responses, and zero accountability. On top of the time wasted from dealing with a DUI, Intoxalock will make you lose even more time with their broken devices, pointless procedures, and constant runaround. It’s exhausting, infuriating, and unfair. Do yourself a favor—research other companies like Smart Start before you even consider calling Intoxalock. I deeply regret choosing them and wish I had gone with a different provider. Stay away from this company unless you want to waste time, money, and sanity.