Horrific company. Fraud, Deception with Incompetent customer representatives. I was approved for the indigency program in Tennessee. By court order I was to pay $30 per month. I submitted all paperwork as requested and Intoxalock scheduled the install. I paid my $30 monthly but the balance due showed much more. I called several times asking about the balance and the indigency program. I was told it was being processed. Then Intoxalock without my permission took $301.00 from my account. I disputed the charges. Then I got a lock out on my device which cannot be reset until the balance is paid. I contacted Intoxalock and keep getting the run around. They've hijacked my vehicle. I'm elderly, disabled and live in a rural area without mass transportation. I need my medicine and need to see my doctor.