We have been with IBD for over 20+ years. Stop changing the user interface without a justifiable user interface tests especially for life-time users. As you get older, it is more difficult to navigate thru the new and interface screens on the web. We used to get a daily paper and now I rarely get a weekly paper with my subscription. I was told the USPS delivers our paper (contractors for USPS) whereas, I used to get a daily paper reliably delivered to my doorstep. We used to get much better charting, along with products and tutorials as part of the subscription. We feel like you nickel and dime your customers vs. providing the same or similar services as before. It has gotten more expensive and getting less, unless you are a consumer of MS, Live, LB, and so many additions to the basic services package. I feel like IBD is always trying to upsell us even though it has taken away so many of the standard features with our annual subscription. so many of the seminars are upsell sales calls, again trying to get you to buy additional services. When I call in for an issue, I have found myself on hold for over 45 minutes and sometimes for what seems like hours.
1 year ago
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