Garry W
The cancellation process is deceptive. After a few months of trying to tolerate all of the popup advertising, I decide to discontinue my eIBD subscription, plus print. After logging into my account, I selected the option to cancel my subscription. I received a confirmation screen 'Subscription Cancelled. You successfully cancelled your subscription to IBD Digital. Your subscription will expire on Sept 29, 2023.' The following month I see my credit card was charged for October. I called and they told me I can NOT cancel via online, you must call them to cancel. Really! So why did I get 'Subscription cancellation successful' message? No indication that I need to call them! Deceptive business practice, without a doubt.
4 months ago
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