My wife order this product against my wishes. I order a few products from your company. However, one of my items wasn't received but it said it was delivered. I purchased route protection, I had no knowledge of the item not being delivered because I was in the hospital for 2 months fighting covid. Nevertheless, for the past 2 weeks I've been emailing one customer service reps. I've been told two different return policies regarding this coverage I purchase. I would return all the items I brought from your company, however, my wife has open n enjoy them. But we will not be buying anything else from your company. I am very displeased with your Customer Service...