Extremely Disappointed After 10 Years – Proceed With Caution We’ve been with this company for 10 years, but our recent experience has been nothing short of a nightmare. It began with an email requesting documentation regarding a credit card transaction that appeared suspicious. Out of caution, I asked for a phone call rather than submitting documents through email. A representative named Sam (no last names are provided) called and assured me the issue was minor—a failed transaction attempt by a customer—and that no further documents were needed. Shortly after that call, our account was abruptly shut down without any notice. Our merchant services were disabled, halting all incoming payments and leaving us unable to invoice clients or access any data. This directly impacted our cash flow and project timelines, causing over $100,000 in lost business and preventing employee payments. Over the course of two weeks, I received only generic responses from an AI chatbot—no real support, no direct contact. When I finally received a call from someone named Brandy, she vaguely stated that documents were still needed but could not tell me which ones, nor could she confirm if or when our account would be reviewed. The call was unprofessional, conducted from what sounded like a home environment with a TV in the background, and she provided no extension or direct line for follow-up. To make matters worse, there are currently 38 similar complaints filed with the Better Business Bureau. I strongly urge any business considering this service to be cautious. What happened to us was more than an inconvenience—it was a complete breakdown in customer support, transparency, and operational reliability.