I was referred to Mdm Izyan, from the Tampines Team, by the West Gate Team (led by Mr Fazal) - for convenience. My first meet up with Mr Fazal was pleasant, as he guided me through the divorce process at the Syariah Court. He adviced me on the possible ways that I could consider taking to benefit myself out of the divorce and I could feel his willingness and sincerity to assist his clients, in contrary to my next (hasty) appointment with Mdm Izyan at the Tampines office. My MOD was amended to be too brief, leaving out many important facts on the breakdown of my marriage, and was only submitted one week before my mediation session. My MOD was then, not received by SYC on time for the mediation, which she claimed was due to IT issues. I believed this could be detected earlier and postponement could be avoided. Due to this postponement, I was unexpectedly charged an additional $500 attendance fee. I seeked her assistance to liaise with SYC to postpone the case further as I could not attend the next mediation but she instantly refused to accede to my request. I was only told the day before mediation that another lawyer will assist me as she had to attend a hearing for another client. I felt this is unprofessional of her to treat my case as the less important one. I again requested for a postponement, moreover, I needed more time to reconsider the divorce. I expected my solicitor to assist in reaching an agreement with the Plaintiff's lawyer on the postponement. However, I was asked to discuss with my then spouse on my own. I felt that both solicitors were just "accompanying" me to SYC instead of understanding the assistance I needed during difficult times. It would definitely turn out positively if they serve their job responsibilities from the heart and treat clients with compassion. To date, Plaintiff has yet to pay for my iddah and mut'ah. Mdm Izyan did not bother to check with me if he has made payment, or guided me on post divorce matters before initiating balance payment. Instead, I was pointed to the letter of agreement and asked for another $500 for my request to send him a reminder. The thought of engaging a solicitor to facilitate my court case turned out to be a very unpleasant experience with this one. I would have done it on my own rather than wasting $5k on such lackadaisical service. I should have insisted on engaging Mr Fazal instead.