The service provided was superb- got help with customs, labels etc. pick up was very prompt. Unfortunately I was shipping a China set and was sent an email stating that as the items were fragile its transport was at my own risk. I should have heeded this as the set although we’ll protected and bubble wrapped looked like it had been catapulted to the US from Ireland by the time it landed in pieces, holes punched in the side of the box etc. Absolutely no care was taken whatsoever with what was clearly labelled as fragile. I’ve since had to email the company so that they might forewarn customers that they do not have the capability to transport fragile items and should clearly state this to customers instead of taking a hefty sum to basically destroy your items. Very very poor!!