One star is too much. I sent an Amazon return with ALL the correct import paperwork. The parcel sat in customs for weeks, didn't get delivered, and over 2 months later, they had the cheek to bill me for shipping back a BROKEN item that I didn't want. I spent €32ish on shipping out, lost out on the €100 refund when it wasn't delivered, and they forced me to pay another €32 to ship it back. Irish Parcels cost me €164. What REALLY boils my blood is that I paid extra for the shipping insurance, assuming I'd be covered for something like this - only to be told that the insurance they sold me didn't cover this and was completely worthless. I'm absolutely disgusted with both the service, and the way I was treated by customer support.