Background: Moving all household equipment from Ireland to Germany (incl. bicycle). Positive: - The website as an easy to understand User Interface - good pricing - helpful support responding quickly - with Paul a good trouble management - tracking of parcel worked really well Negative: - special char "+" was stripped out of e-mail-address without notice, leaving me without the needed verification mail - help-desk replaced e-mail with another one, but accidentally added space in front of it, so again no login possible - to use the discount on top-up, I wanted to load exactly the needed amount. website allowed cent-amounts, but finally rounded the payment down, so I ended up with a lack of 33 cent on my order. Credit-card payment allowed no amounts below 1 Euro, so no way to pay. Top-Up starts from 10 Euro, so I had to top up those 10 Euro to get the order going. - on this payment, the left-over 9,67 Euro disappeared from the account - while one parcel with TNT worked perfectly, GLS basically broke all well packed glass-made kitchen utensils reliably with 100% (not covered by any insurance) - after email-support, the 9,67 Euro were supposed to be booked back onto my credit card. They haven't arrived yet up to today. Summary: The people behind the company have potential and are nice to work with The system is buggy in cases not being 100% standard Would I use the service in the current technical state again? Possibly, in some constellations.