Background: Moving all household equipment from Ireland to Germany (incl. bicycle).
Positive:
- The website as an easy to understand User Interface
- good pricing
- helpful support responding quickly
- with Paul a good trouble management
- tracking of parcel worked really well
Negative:
- special char "+" was stripped out of e-mail-address without notice, leaving me without the needed verification mail
- help-desk replaced e-mail with another one, but accidentally added space in front of it, so again no login possible
- to use the discount on top-up, I wanted to load exactly the needed amount. website allowed cent-amounts, but finally rounded the payment down, so I ended up with a lack of 33 cent on my order. Credit-card payment allowed no amounts below 1 Euro, so no way to pay. Top-Up starts from 10 Euro, so I had to top up those 10 Euro to get the order going.
- on this payment, the left-over 9,67 Euro disappeared from the account
- while one parcel with TNT worked perfectly, GLS basically broke all well packed glass-made kitchen utensils reliably with 100% (not covered by any insurance)
- after email-support, the 9,67 Euro were supposed to be booked back onto my credit card. They haven't arrived yet up to today.
Summary:
The people behind the company have potential and are nice to work with
The system is buggy in cases not being 100% standard
Would I use the service in the current technical state again? Possibly, in some constellations.
6 years ago
Irish Parcels has a
4.5
average rating
from
2,169
reviews
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