Hi. I was initially delighted to come across Irish Parcels.ie. It seemed like a great service, door-to-door, reasonable rates and better speed of delivery and value than anyone else I had come across online or by phone. I selected the Express option along with maximum Insurance protection as I had a critically urgent delivery need to the UK but I must say I was dismayed when, over the following days, I received a mail and a phone call from my distressed UK client, wondering why I hadn't fulfilled my delivery promise - she, in turn, had people chasing her. She also said that from her online follow-up, it appeared that the parcel had not even been collected yet - this was the day AFTER which delivery had been promised in the contract! I also got online and phoned the company. At this point my faith in Irish Parcels.ie began to be restored with a very professional response and further follow-up by the phone representative, who explained the background (delayed plane departure from Dublin) and indicated some kind of compensation would be made if I emailed in my complaint. So, here I am-looking forward to some kind of appropriate response. Assuming same, and taking everything into consideration, I will certainly use Irish Parcels.ie again; I believe that the effort to respond to an issue that in fairness was outside of its control will have been well handled, if an appropriate gesture can be made. Hope to use the company again in the future.