First parcel we asked for change of address. could not be done even before collection. we then had to make a new booking with new address and new Label and after collection advise Irish parcel to cancel the old booking with wrong address. Irish Parcels cancelled the wrong booking. Parcel went missing for a week. was then without consultation returned to sender. Contents all broken up. We Then made a New Booking for a replacement parcel , Never got confirmation on the internet from the booking. emailed Irish Parcels Quote "yes there is a small problem with the IT system confirmation will follow " Off course it never came. Still do not know this date if it Was collected or delivered on our behalf as there is no way without a reference to track it. Therefore can not rate Irish Parcels anything but very Poor Rene Wubben Emerald Cargo Systems Waterford 051-820008