Parcel was due to be collected from my home address. Late afternoon, nothing had happened, so I checked on tracking service. Discovered that a remark had been written at 4.28pm. Cannot collect parcel, reception closed. Hello, what the hell is that all about.. Could not get hold of anyone online or by phone. Eventually got drivers mobile number next day, and after giving him directions, he arranged to collect. Could not tell me what had happened the previous day, was not his round. All in all not a good start to my first dealing with this company. Sorry.