I dont know if it is your fault or the company GLS, but something went wrong and I have paid for two shipments from Ireland to Denmark for only one order. It went wrong as I checks my track and trace number , and discovered that GLS, wrote that my pick up had failed, because there was no order to pick up. I got worried and wrote a mail to you, and you told me to book again, and so I did, you said that I could get a refund for the failed pick up. You wrote again and said that the refund was refused because the order was picked up......But you didn't give me a refund for the new order I booked, instead I have received an order I never ordered, so someone is missing their order.