“Parcel still not delivered your tracking system showing in transit . At the time of booing it's showing 2 to 3 days it was urgent document Found Very bad service need our money back now it's useless for us .”
Posted 2 years ago
Thank you for your feedback, Riaz. We are very sorry that your item has not arrived. It is advised during booking, 'Please note that TNT is experiencing some delays due to an IT update. Please allow an additional day than normal for collection and delivery.' We do understand that this is now outside of the time-frame; unfortunately this issue is entirely out of our control and we can only profusely apologise for this on our courier's behalf. I can see that you have been in correspondence with a member of our customer support team with regards to this who has advised that the tracking information should begin to update shortly. Again, please accept our sincerest apologise for the inconvenience caused. If you have any further questions about your shipment, please contact us directly and we will be more than happy to help.
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Alice, Customer Support
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