Irish Parcels Customer
Collecting day was 25.7 time frame from 9:00 to 18:00. Nobody collected my parcel that day. I contacted Irish parcel via live chat told them that problem all I got after 15 minutes was number for GLS what I can find on google in 15 seconds. Useless
Posted 2 years ago
Thank you for your feedback. We are very sorry for any issues you experienced with your collection. Although the vast majority of all of our collections and deliveries take place on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. I can see that you contacted us via live chat before 6pm on the day of your collection; as the collections can take place right up until 7pm, you were provided with the contact number for the courier to enquire when the driver would be with you. This number is provided as Irish Parcels does not have direct contact with our courier partner's drivers, and this is the best way to get a more specific time for the collection. Unfortunately, the collection did fail after this time. However, I can see that it was collected successfully the following day. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.
Posted 2 years ago
Irish Parcels is rated 4.45 based on 1,417 reviews

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Alice, Customer Support

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