GLS did not collect on their suggested collection day. At closes of business on that day it was changed on system to "In Transit". It was Friday and no one was contactable until Monday.
Posted 2 years ago
Thank you for your feedback. We are very sorry if you experienced any issues with your Irish Parcels shipment. Although the vast majority of our collections take place on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. We recognise that occasional delays may occur due to factors beyond our control. I can see that a member of our customer support team rescheduled this collection free of charge, however, was not made aware that the item was left at a GLS ParcelShop. GLS advised that they were surprised that the GLS Parcel Shop accepted this item as the item was prepaid and this is not normal protocol. This rescheduled collection attempt then failed as the driver went to the original collection address provided at booking. I can see that, once we were made aware of this, our customer support team requested that the driver collect from the GLS ParcelShop, despite this being beyond normal protocol. I can see that the item was then collected and has since been delivered successfully. Again, we apologise for any inconvenience caused. If you have any questions, please do let us know and we will be more than happy to help.
Posted 2 years ago
Irish Parcels is rated 4.45 based on 1,417 reviews

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Alice, Customer Support

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