I booked a collection on Wednesday 16/08, got a great price and was told the courier would arrive the next day Thursday 17/08 between 9am and 6pm. I waited indoors all day only for the courier to not turn up. I sent a request using your 'contact us' form to cancel my order and sent the item off myself early the next morning. At 12.45pm on Friday 18/08 the courier arrived to pick up my item. I called and explained the situation to your customer service rep, who was extremely professional and helpful, and told me that your 'contact us' form does not accept emails from yahoo email accounts so my cancellation was not received. I had to then resend it directly to an email address that was provided. The cancellation and refund was processed extremely quickly. I wasted my time booking a collection, staying in all day and then ended up having to post the item myself and call up to see why my booking had not been cancelled. I understand that the courier company is probably at fault for the delayed/missed collection and I cannot fault your customer service which is the only reason I give 3 stars.