Inge Albrecht
The delivery got completely destroyed. It was insured and not on the list of exemption, yet Irish parcels did refuse to reimburse for the damage. This is not just poor but on the border to criminal behaviour....
Posted 2 years ago
Thank you for feedback. We are very sorry if there was any damage to the items you sent with Irish Parcels. We are the booking agent for your shipment and we work with the courier on your behalf. Damage is extremely rare on any of our couriers services and we sincerely regret that this happened in your case, as this is not the type of experience we wish for any of our customers to have. Unfortunately, the item sent was a non-compensation item. This is specified in our Terms and Conditions. We advise that these items are sent entirely at your own risk. Despite this, we did still try to pursue a claim with our courier for compensation on your behalf, as all claims are dealt with on a case-by-case basis. However, this was rejected by our courier and unfortunately this decision is beyond our control. I can see that, as a result of this, you were offered a form of compensation from Irish Parcels 7 months ago, however, we did not receive any response to this. I hope you can understand we were in the middle trying our best for you, but as you willingly shipped a non-compensation item there was nothing further we could do. I would like to apologise again for the inconvenience that has been caused and can assure you that this is a very rare occurrence. Irish Parcels ships thousands of items without any problems and I am very sorry that your item was not one of them.
Posted 2 years ago
Irish Parcels is rated 4.45 based on 1,418 reviews

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